Technical Support Engineer 24/07

**Technical Support Engineer 24/07**

**YOUR NEXT JOB**

**What we're all about**:
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity But we're more than that. ✨ Our mission? To make IoT management a breeze for any device, anywhere. With over **14 million IoT subscriptions** active in **165 countries** and direct partnerships with **50 mobile networks**, we connect you to more than **750 networks** worldwide, delivering unmatched value across the IoT connectivity chain.

**Innovation is in our DNA**, and we have an insatiable hunger to 'wow' While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

**IoTa fancy acronym or a secret code?**:
The **Internet of Things (IoT)** is like the magical glue that keeps the world connected ✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don't realize it. At **Wireless Logic**, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Are you a networking whiz fluent in Spanish and English and ready to tackle complex challenges on a global scale? At Wireless Logic, a fast-growing leader fueling the exciting world of M2M and the Internet of Things (IoT), we're seeking an energetic and focused Network Diagnostics Specialist to be a vital part of our dynamic Service Desk

**Your mission**:
**Dive into the heart of our network, providing 24/7 expert support (in English) and critical local assistance in Spanish and to our valued customers. You'll be the go-to guru for unraveling intricate Level 3 network mysteries, setting up cutting-edge solutions, and ensuring we consistently smash our service expectations and SLAs. Get ready to make a real impact on how the connected world operates

**Your Daily Quest (Key Responsibilities)**:

- **Mastering the Network Maze**:Tackling and conquering complex incidents involving IPSEC, SSL/Open VPN connections, VLAN configurations, VRFs, Access Lists, and dynamic Routing protocols (OSPF, BGP) - your expertise will be key
- **Collaborating with the Best**:Partnering with our Mobile Networks team to pinpoint the root causes of those tricky network gremlins.

**The Secret Sauce (Key Experience & Skills)**:

- _You bring 4+ years of battle-tested networking experience from a NOC, ISP, or MSP environment._
- _You speak the language of networks fluently, ideally holding a CCNP Enterprise or Service Provider level certification._
- _You're a Cisco command-line ninja, with mandatory experience on their Routers, Switches, and Firewalls._
- _Your technical and analytical skills are legendary, allowing you to dissect complex issues with ease._
- _You're familiar with keeping a watchful eye on networks using Monitoring Tools like PRTG._
- _You possess a deep understanding of the core principles of Ethernet, TCP/IP routing, Policy-based routing, IPsec/SSL/Open VPN, and VRFs._
- _You have a proven track record of slaying network problems and finding effective resolutions._
- _You're a consummate professional in all your client interactions._
- _You're an innovative thinker, bringing a positive, proactive attitude and thriving on change._
- _You excel in our fast-paced, agile environment, where critical thinking and sharp problem-solving are your superpowers._
- _You're a self-starter, ready to take ownership and drive solutions._
- _You must speak fluent English and Spanish (Portuguese would be a huge bonus)_

**What Will Make You Shine At Wireless Logic (Behaviours & Culture)**:

- _You're a _**_time-management maestro _**_and possess natural _**_leadership qualities_**_._
- _You're a _**_task terminator_**_, seeing every mission through to completion._
- _Your _**_attention to detail is laser-sharp_**_, delivering accuracy at the highest level._
- **_Problem-solving is your passion_**_, and you tackle challenges head-on._
- _You're a _**_prioritization pro_**_, effectively managing tasks and aligning with stakeholders._
- _You're a _**_team player_**_, collaborating effortlessly across departments._
- _You bring a _**_positive force field _**_to every challenge, consistently striving for excellence._
- _Your _**_interpersonal and communication skills are top-notch_**_._

**Your Objectives for the Year**:

- **Be Part of Something Big: Join an entrepreneurial company that's leading the charge in the exciting world of IoT.**:

- **Unlock Your Potential: We offer full training, continuous support, and the tools you need to conquer new heights in you