Customer Service Representative

hace 2 semanas


CentroMadrid, España Serviap Group A tiempo completo

In SERVIAP we understand that the most important part of a company is its Human Capital, therefore, we offer solutions tailored to each of our Commercial Allies. We have over 10 years of experience, serving the needs of our customers to expand into new territories. Developing processes and technologies that simplify the challenge of any expansion, while maintaining a high experience in human quality.

**Activities**:
Elaboration of the documents (job offer, contract and UN), for the onboarding process of the new employee.
Onboarding of the new employee in conjunction with Human Resources PEO and sales.
- Elaboration of the client/project file and delivery to different areas.
- Elaboration of client/services database/terms and conditions/contract review date.
- Attention and solution to new customer needs
- Verification of delivery and closure of implementation and/or additional services.
- Maintain updated work folders in Sharepoint
- Report customer issues to the appropriate area managers according to the applicable business unit.
- Review reports with finance and send information to clients for approval.
approval.
- Follow up on modification and/or termination agreements to be signed with clients.

**Profile**:

- Human Resources knowledge (Desirable)**:

- English is a must for communication porpuses**
- Basic Accounting

/ Fully Remote

2 -3 years of experience in similar position

**Salary**: 1,200.00€ - 1,500.00€ per month

COVID-19 considerations:
Work fully remote



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