Customer Value Management Senior Manager

hace 2 semanas

Malaga, España Vodafone A tiempo completo

Would you like to be part of our new adventure in Malaga? Vodafone Group is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.

Come and join us to create the future together

Customer Value Management (CVM) makes our customers more valuable and more satisfied and our business more profitable by offering customers relevant and profitable propositions at every contact opportunity.
The purpose of the CVM Centre of Excellence team is to drive global incremental revenue through the development & delivery of CVM activities & insights.
To enable this the role of CVM Centre of Excellene Manager will be to support the Vodafone local markets & Group functions with a variety of activities from project delivery to best practise sharing. This may encompass opportunity sizing, business case build, strategy & plan definition and on-site support as required to support local delivery. In addition this role will need to build a comprehensive picture of CVM best practise both within Vodafone and in adjacent markets and competitors.

The role of has the following responsibilities:

- Support local markets with CVM execution - definition & delivery of CVM initiatives on a project basis as agreed with the local market.
- Input to Group Business programmes requiring CVM expertise, e.g. Digital Sales demand generation, SOHO Revamp.
- Understand & document both VF & external best practise across the whole range of CVM activities, campaigns & capabilities.
- Create playbooks to provide CVM guidance to local markets across all CVM activities including Group product cross-sell & lifecycle.
- Work with IT, Transformation & Platforms to define Group data strategy & optimum CVM IT stack.

What you bring:

- Minimum 10 years CVM or customer/direct marketing experience.
- Commercial acumen.
- Ability to interpret data.
- Stakeholder Management.
- Negotiation & influencing skills.
- Good English level.

Why Vodafone?

At Vodafone we are concerned about being a company committed to diversity as an engine of change. We are proud to offer equal opportunities regardless of race, nationality, cultural origin, sex, age, marital status, sexual orientation, gender identity, disability and religious or political beliefs.

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