Product Manager

**Join Vonage and help us innovate cloud communications for businesses worldwide**:
**Vonage Product Management Mission**:
The Vonage API Communications Group is an emerging leader in the $10B+ cloud communications platform (CPaaS) market.

**Why This Role Matters**:
You'll join at an exciting inflection point where mobile network operator (MNO) authentication, carrier-grade identity verification, and intelligent risk assessment transform how businesses verify and protect their users. This position offers tremendous growth potential as you help accelerate the development of our verification services while gaining deep expertise in mobile operator identity and authentication technologies.

**What You'll Do**:
**Product Development & Strategy**:

- Analyze market trends in Customer Identity and Access Management (CIAM), mobile operator authentication, SIM-based verification, and carrier identity services to identify new product opportunities
- Work closely with engineering teams to enhance and expand our verification APIs to meet evolving security demands and mobile operator integration requirements
- Support the development of AI-powered identity theft, synthetic account detection, and fraud prevention capabilities

**Customer-Focused Innovation**:

- Conduct user research to understand pain points in current authentication flows and identify opportunities for mobile operator-based improvements
- Collaborate with UX/UI teams to design developer experiences supporting the development and deployment of identity and authentication services

**Cross-Functional Collaboration**:

- Partner with engineering, security, and compliance teams to ensure verification products meet industry standards and mobile operator requirements
- Work with carrier relations and business development teams to expand mobile operator partnerships and authentication capabilities
- Coordinate with other product managers across RCS, WhatsApp, Voice, SMS, and Numbers services to create integrated mobile authentication experiences
- Support business development efforts by providing technical expertise during customer conversations and mobile operator partnership discussions

**Market Analysis & Competitive Intelligence**:

- Monitor the competitive landscape in CPaaS mobile verification, Identity and Access Management, as well as carrier-based identity and authentication services
- Stay current with regional regulations affecting identity verification services
- Contribute to product positioning and messaging for our identity and authentication products

**What You'll Bring**:
**Strong Technical Foundation**:

- General understanding of mobile operator messaging and network API services, ideally with hands-on experience with CPaaS APIs
- Technical knowledge and experience in the delivery of SaaS or PaaS product offerings
- Comfortable conveying technical concepts and requirements to engineering and cross-organizational groups (sales, support, operations, security, privacy, etc.)
- Hands-on experience with APIs, SDKs, and developer tools
- Knowledge of database systems, SQL, and log analysis tools (Kibana)
- Working knowledge of at least one coding language

**Product Management Skills**:

- Strong analytical mindset with the ability to interpret data and user feedback to drive product decisions
- Experience or exposure to Agile methodologies and product development lifecycle
- Excellent communication skills for collaborating with technical and non-technical stakeholders, including mobile operator partners
- Project management abilities with experience using tools like Jira, Confluence, or similar platforms

**Industry Knowledge**:

- Awareness and understanding of emerging AI technologies
- Awareness of current trends in mobile operator messaging services, carrier identity verification, and SaaS and PaaS security
- Knowledge of regulatory requirements affecting mobile identity verification and carrier services
- Strong interest in emerging technologies such as silent mobile authentication, network-based identity verification, and AI-powered mobile security

**What Is Required for the Application**:
**Required**:

- Bachelor's degree in Engineering, Computer Science, or related degree with technical certifications
- 1-3 years of experience in product management, product marketing, sales engineering, solutions architect, or technical consulting roles
- Exposure to identity and authentication technologies, Identity and Access Management (IAM), 2FA/MFA systems, or mobile operator services
- Experience with or strong interest in CPaaS, telecommunications platforms, or mobile operator API services
- Strong analytical skills with experience interpreting data and user feedback
- Excellent written and verbal communication skills
- Ability to work effectively in cross-functional teams and manage multiple priorities

**Preferred**:

- Previous experience in telecommunications, mobile operator services, or carrier identity verification
- Hands-on experi