Customer Service Representative

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we in Spain are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”

**Job Title**:
Customer Service Representative - Temporary

**Mission**:
The overall responsibility of a member in the Customer Service team is to provide an excellent service to our external and internal customers. The employee shall ensure that all aspects of the cs function are delivered, developed and monitored to meet the growth, scale and changing needs of all product services to our customers.

Reporting to the Customer Service Supervisor / Customer Care Coordinator, the selected person will have the following tasks:

- Order register, handling and follow up
- Tackle customer issues fast and accurately
- System control according to duties.
- Support Sales and Marketing
- Warehouse and transportation error follow up
- Be prepared to back-up / join and work in all flows within the department
- Returns and credits handling
- Complaints and recalls handling
- Support Supply Chain in regards to consignment inventory, orders, stock levels, replenishment and returns.
- Maintain good product knowledge of Global Surgery products
- Respect and work according to and within the J&J Business Conduct policy, SOX and the J&J Credo
- Diligently fulfill compliance program-related activities and actively participate in relevant meetings.
- Know and follow all laws and policies
- Build and grow close customer contacts in daily work.
- Close partnership and alignment with Warehouse/Logistics, Sales and Marketing, Supply Chain Demand planners, Customer Solutions, Finance, Compliance board, Bids & Tender, Regulatory Officer, External suppliers.

**Qualifications**
Requirements**:

- Upper secondary school is required. University degree preferred.
- Languages: Mandatory: Excellent knowledge in local language. Preferred: intermediate knowledge of English, written as well as spoken.
- One to five years’ experience as a customer service employee or similar position.
- Good skills in Business Systems (i.e SAP/ JDE 8.12 or similar)
- Good general computer skills and knowledge of Microsoft Office
- Financial awareness / good numeracy skills.
- Integrity and Credo-based Actions - The competency to build trust. The willingness to put the Credo top of mind for all decisions.

**Competencies**:

- Good communication skills
- Customer focus for both internal and external customers. Ability to develop close relationships with customers and colleagues at all levels.
- Collaboration and Teaming - The ability to work well across functions and groups.
- Well organized with attention to details.
- High integrity, being honest and ethical.
- Positive attitude. Have a sense of urgency.
- Connect
- Shape
- Lead
- Deliver
- Living our Credo

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

**Primary Location**
Spain-Community of Madrid-Madrid
- **Organization**
Johnson & Johnson, S.A. (8500)
**Job Function**
Operations
**Requisition ID**
2206020019W