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Fixed Network Optimization Support

hace 2 semanas

Madrid, España Connect44 A tiempo completo

**Position** Overview**:
Connect 44 wish to speak with Fixed Service Engineers to join our client in Madrid

**Job location**:Spain, Madrid

**Available Positions**:1 position

**Job type**:Contract

**Job Ref. Number**:FNOSS

Description
- Manage Fixed** **Service Optimization actions**.
- Manage and monitor optimization **providers**, defining SLA objectives
- Define **continuous improvement** processes and network KPIs, based on detailed knowledge of the network and its parameters.
- Evolve the analytics and automation of the service KPIs of the Fixed network
- Lead network initiatives related to **user experience improvement**
- **Actively collaborate **with the areas of Network, Data, Cockpit, O&M, ATC and Business
- Develop **guidelines and evolve data models** for network optimization processes
- Fixed quality of service **monitoring **based on passive/active probes, network KPIs, customer complaints.
- Propose **service and functional improvements** based on the characteristics and availability of new technology (IP, Core, Wi-Fi access, band steer,...)
- Collaborate with Operations and Maintenance to correct and avoid network incidents.
- Develop initiatives and strategies that allow the **most efficient use** of IP network resources, Transmission and Fixed Access.
- **Lead optimization actions** to avoid impact on the quality of service in the event of anomalies of high traffic load.
- **Interlocution with suppliers.**
- **Lead initiatives to improve** customer experience, benchmarking and official reporting to the Ministry (based on active probes)
- Establish and follow compliance with **Quality and SLA objectives**, and **continuous improvement processes** in collaboration with the Planning and Engineering teams.
- Preparation of **reports** for the different committees of the company
- 1.
- **Regulated Training**:

- a. Telecommunications Engineering or equivalent
2.
- **Minimum experience** required
- a. 5 years of proven experience in a position of similar activity
b. Experience in fixed network projects
c. Experience in Project Management and Agile Methodology
3.
- **Other Knowledge**:

a. Network Operator Architecture: (BRAS, BNG, Peering, Cache...)
b. Exploitation of databases. (Big Query, Datastudio, Power BI)
c. Management and communication protocols
d. Fixed Service monitoring and optimization tools.
e. Customer Service Processes and Tools
4. Languages:

a. Fluent English, spoken and written and Spanish.
5.
- **Location**:Madrid