Operations Associate

**Your mission**:
**What You’ll Be Doing**:
As an Ops Associate, you will play a critical role in ensuring smooth and efficient operations within our marketplace. Reporting to the VP of Operations, you’ll be tasked with contributing to the optimization of key operational processes while collaborating across teams to ensure we deliver exceptional experiences to healthcare institutions and professionals alike.
- Process Optimization: Assist in streamlining operational workflows for nurse onboarding, shift fulfillment, and real-time issue resolution.
- Data Analysis: Utilize SQL and quantitative methods to analyze operational data, track performance metrics, and identify areas for improvement.
- Real-Time Operations: Monitor live operations to ensure seamless shift fulfillment and address any challenges promptly.
- Cross-Functional Collaboration: Work closely with other functions such as Marketing or Product to reach our operational goals
- Quality Assurance: Support in maintaining high standards for nurse quality through robust vetting and onboarding processes.
- Reporting: Create and present regular reports on KPIs, highlighting trends and opportunities for optimization.

**Your profile**:
**What We’re Looking For**:

- Experience: 4-5 years of work experience divided into:

- 1-3 years in high-paced environments such as investment banking or consulting.
- 2-3 years in startups, ideally within operations.
- Previous experience in healthcare or operations within a marketplace business is a plus.
- Analytical Skills: Quantitative analytical skills and strong data interpretation skills to track KPIs. Some knowledge of SQL
- Autonomy & Ownership: A demonstrated ability to take initiative and own operational processes end-to-end, ensuring efficiency and quality in execution. While leadership experience is a plus, the role emphasizes being proactive, self-motivated, and accountable for delivering results in a fast-paced environment.
- Humility & Customer-Centricity: We value individuals who are humble, empathetic, and customer-focused. Your ability to put both nurses and healthcare partners at the heart of operational decisions is key to our success.
- Adaptability & Resilience: Ability to thrive in a fast-paced, rapidly growing startup environment while balancing multiple priorities and solving complex problems.

**Why us?**:
**What We Offer**:
At Livo Health, we offer a unique opportunity to make a tangible impact in the healthcare space. You will play a pivotal role in scaling our operations, all while working alongside passionate individuals who are driven to make a difference.
- High Growth: Work in a dynamic, fast-paced environment with countless opportunities for personal and professional development.
- Competitive salary package: reflecting your experience and expertise, ensuring you are rewarded for your hard work and dedication
- Meaningful equity package: We truly want team members to own a relevant part of the business as a key driver to fully buy into the equity story and the change we’re trying to promote in the world, with the corresponding economic upside that goes with it
- Innovation: Be at the forefront of transforming healthcare staffing through technology and innovative operational processes.
- Impact: Help solve one of healthcare’s most critical issues — healthcare professional talent crisis/shortage — and make a real-world impact on healthcare providers and patients alike.
- Cool & vibrant Offices: Very well located offices at the heart of Barcelona in Paseo de Gracia with plenty of natural light, great views, spacious and cool vibes
- Culture: Strong culture with an emphasis on ownership, impact, and ambition, coupled with the determination to build something meaningful whilst enjoying the journey
- Benefits: We will soon rollout a benefits program in line with market standards

**Interview Process**:
Our hiring process is designed to assess both your skills and cultural fit with our mission-driven team:

- Call with HR: initial conversation to assess motivation, culture fit and salary expectations
- 45-minute interview with the Head of Expansion and Ops Lead
- 60-minute case study presentation (5-7 days to prepare)
- 30-minute interview with one of the Co-founders
- Offer

**About us**:
Livo was born with the mission to improve healthcare globally through cutting edge technology and that has always been our North Star since we deeply believe health is the most important asset we all have as individuals. We launched last year in Spain our nursing shift marketplace whose aim is to support health care institutions with their nurse staffing needs, by matching institutions with healthcare professionals that are interested in extra work, adding transparency, flexibility and convenience to both stakeholders and its traction has been outstanding. Our vision is to radically transform the way healthcare institutions hire, retain and manage talent nowadays whilst empowering healthcare s