Programme Director

hace 2 semanas

Barcelona, España David Kennedy Recuitment A tiempo completo

David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard a Programme Director to join their office in Bratislava or Barcelona.

Position: Programme Director

Location: Bratislava, Slovakia OR Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary & incentives.

**DUTIES AND RESPONSIBILITIES:
- Lead based on an extensive commercial experience & understanding
- Ability to challenge the status quo where appropriate & to develop and manage delivery against a robust growth plan
- Manage a team of senior delivery directors and achieve excellent service delivery & client management as well as maintain and develop existing business
- Demonstrated passion & exemplary commitment to positive performance management, inspiring managers do the same
- Implement a compelling career management & succession planning framework to encourage growth of internal talents
- Establish a positive culture and environment in line with the Group core values
- Promote clear and regular communication across your teams and the wider company & commit to their professional development
- Implement and lead the transformational agenda for your client, ensuring a successful delivery against transactional and short-term objectives
- Develop and maintain strategic external and internal relationships
- Monitor and assess the services provided to existing clients & define the value proposition for upselling purposes
- Keep up-to-date on clients’ businesses, objectives and markets
- Review and control proactively the P&L and key ratios of client activities to ensure long-term sustainable growth and that targets are successfully achieved
- Responsible for ensuring that quality standards are put into place & maintained
- Forecast and formulate client requirements through understanding relevant market sector trends
- Make proactive & creative suggestions to meet the client needs
- Manage relevant governance and service credit models relating to client contracts.
- ** REQUIREMENTS**:

- Native/fluent in English, both oral and written
- Extensive experience in client account management at a senior level within a Contact Centre environment (BPO)
- Demonstrated commercial and leadership by exemple experience
- Forward thinking with the ability and mindset to forecast client needs with a focus on today's operation and requirements
- In-depth understanding of the outsourcing industry, trends, pricing strategies and expectations from both a client and company perspective
- Previous experience in P&L management is essential
- Ability to demonstrate problem solving
- Previous experience of working across various senior client stakeholders
- Great negotiation and influencing skills
- Exceptional communicator with the ability to successfully articulate your ideas, presentations and proposals at every level
- Creative, dynamic and positive personality with a strong financial understanding
- Ability to offer operational Insight, technology and continuous improvement to the business
- Strong understanding of all aspects of operational costs as well as performance related pay schemes to maximise the business's profit delivery
- Previous experience of creating & collaborating with high performing teams who share a common vision.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation Support

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