Customer Support Associate

**Introducción**:
Company Overview: What is so special about Digital Smile Design? Digital Smile Design (DSD) seeks to present to the public a new face of dentistry; more human, emotional and artistic, further enhancing our noble profession in society. After all, there are not many things in this life more important than a healthy, natural, confident and beautiful smile Our mission is empowering dentists through unique patient experiences. We have offices in Madrid, Miami, and Liverpool with approx. 100 employees.

**Responsabilidades**:
**Job Purpose**:
This is an exciting opportunity for a skilled Customer Support Associate to manage a diverse portfolio of clients across different countries. The role involves working closely with dentists, designers, engineers, and internal teams to ensure seamless case management and provide top-tier support. You will play a key role in coordinating documentation, resolving client inquiries, and enhancing the overall client experience through efficient communication and proactive problem-solving.

**Main Responsibilities**:

- Manage client cases from activation to completion, ensuring accurate handling of all necessary files and documentation.
- Ensure timely and efficient communication with clients about case progress and product needs.
- Facilitate case management for the teams involved
- Coordinate with the Planning Center and Lab to resolve issues and enhance the overall customer experience.

**Tu perfil**:
**Requirements**:

- A positive, can-do attitude with a proactive approach.
- Fluent in both written and spoken English and Spanish.
- Previous experience in customer support, preferably in a multicultural environment.
- Excellent interpersonal skills with the ability to work collaboratively.
- Capable of handling pressure and meeting KPIs and SLAs.
- Self-motivated, innovative, and eager to learn.
- Strong organizational skills with the ability to manage multiple tasks effectively.

**Desired**:

- Any other language is a plus
- Interest in new technologies
- Previous experience working with Hubspot

**¿Por qué nosotros?**:

- Competitive salary.
- Professional development and training opportunities.
- Paid time off and flexible work arrangements.
- Possibility of working remotely during specific periods of the year.

**¿Quiénes somos?**:
**DSD SON DOS COSAS: UN CONCEPTO Y UNA COMPAÑIA.**

El Concepto DSD:
DSD fue desarrollado por Dr Christian Coachman y provee una combinación de enfoques sistemáticos y estrategias para mejorar la odontología exhaustiva y el crecimiento de las oficinas odontológicas; a través de la mejora en diagnósticos, diseños de sonrisa, comunicación entre miembros del equipo, panificación de tratamientos, la ejecución clínica y la creación de valor percibido de los pacientes para incrementar la entrada de nuevos pacientes y la aceptación de casos.

El objetivo es emplear la tecnología y protocolos de comunicación para mejorar la eficiencia y diferenciación de los servicios.

La Compañía DSD:
La Compañía DSD provee de servicios de educación, consultoría, laboratorio y tecnologías digitales para ayudar a los profesionales de la odontología a implementar los conceptos DSD y tener éxito.

Los servicios que ofrece la compañía son:

- DSD Education: online y offline.
- DSD Planning Center: proyectos de diseño de sonrisa, diagnósticos y apoyo en la planificación de tratamientos.
- DSD Lab: Interdisciplinario y full-service.
- DSD Clinic Certification: Auditorías In-house, formación y coaching de los empleados.
- DSD Marketing: Agencia de marketing full-service solo para DSD Clinics.

**COMPROMISO CON LA IGUALDAD