Customer Success Manager Eu

hace 2 semanas

Barcelona, España Loyal Guru A tiempo completo

Loyal Guru is the leading customer data platform built specifically for supermarkets. Our cloud based platform, allows our clients to understand their customers' behaviour through the data collection and transformation using AI algorithms, giving them a 360 vision of their business and an omnichannel tool to manage their marketing campaigns and loyalty programs. We are looking for a new Customer Success Manager to join the team. **What your daily work will look like**: - Manage up to 5 accounts making sure that the product and service are meeting the customers' expectations. - Lead and follow up on the on-boarding process and platform training. - Execute specific actions and campaigns - Deliver monthly follow up of KPIs and detects red flags regarding business - Understands customer needs and identifies up-selling opportunities (with AE) **What your background looks like**: - Previous experience as a Customer Success Manger in SaaS B2B companies. - Proficiency in Spanish / Catalan (both written and verbal) - Bachelor's degree in business, economy or any related field. - You have a very analytical mindset and excellent communication skills - You are fluent in English **Our benefits**: - 50% discount on private health care with Cigna. - Flexible schedule. - Fridays are short days. - Birthdays day-off. - Training budget and free access to O'Reilly -> Explore your capabilities and keep on learning. - We are remote-friendly No matter your location what's important is your contribution. - 25 days of paid vacation - English lessons - Gym discounts ️‍️ - Flex compensation with Cobee - Team building activities

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