Program Manager- Global Team

**ABOUT US** As one of the largest entrepreneurship networks globally, Bridge for Billions creates, designs, and manages entrepreneurship programs with foundations, corporations, and public entities that have benefited more than 3,400 entrepreneurs in more than 100 countries. Its objective is to facilitate access to entrepreneurial support for all types of entrepreneurs with a common purpose: to boost innovation that solves the problems that truly matter, generate economic growth, and new decent job opportunities. Bridge for Billions, recognized by Forbes 30 Under 30, Ashoka, and Acumen, has worked with more than 100 organizations such as Coca-Cola, Accenture or BMW, and institutions such as the United Nations in the development of entrepreneurship programs that support diverse entrepreneurs in the creation of innovative solutions for today’s most pressing issues. In 7 years, Bridge has grown to a team of more than 50 people from 22 nationalities, with headquarters in Madrid, where most of our team is based; an emerging LatAm HQ in Antigua, Guatemala, with a few team members; and a few people based in different places around the world. **JOB MISSION** The Program Manager at Bridge for Billions oversees the end-to-end implementation of our entrepreneurship programs. This includes designing and planning the program, launching it successfully, engaging partners and stakeholders, scouting entrepreneurs and mentors, managing the program experience, obtaining business plans, coordinating final events, conducting impact assessments, and other related activities. The Program Manager's key responsibility is to **ensure that the program is implemented with the appropriate model and strategy, tailored to the local context and that it generates a positive impact on a committed cohort of participants.** Additionally, the Program Manager identifies client needs, delivers suitable solutions, gathers feedback, and continuously improves processes and communication to enhance the overall experience for program participants and clients. Ultimately, the Program Manager is **responsible for the program's success.** As a Program Manager at Bridge for Billions, you will collaborate with various teams, including Sales & Business Development, Customer Success and Program Management, Marketing, and Product, to design and execute different programs for our clients and donors. Experience and knowledge in working with entrepreneurs, project and stakeholder management, and understanding entrepreneurship ecosystems will be highly valued for this role. **ROLES & CONTRIBUTIONS** **1. Stakeholder & Project Management, Client Relations (40% of time dedicated to this role)** - Be the main contact point for our clients in the region (foundations, development agencies, companies, and governments) to run multiple incubation programs for early stage entrepreneurs in Spain and Europe. - Work on the allocated programs considering the project budget and given allocation of resources. - Understand client needs and ensure that their questions are heard and considered and that the program is a success. - Provide detailed updates on program health, participant comments and KPIs to the Bridge team as well as our corporate clients. - Ensure customer success and the renewal process in collaboration with the sales team. **2. Incubation Management & Customer Support (60% of time dedicated to this role)** - Coordinate the selection of entrepreneurs and mentors for each new program. Support applicants and their queries. Improve selection processes. - Plan and improve program communications, processes, and messaging. Oversee the "Matching" phase of each program where each entrepreneur finds a mentor and makes it a success. - Track entrepreneur teams’ progress during incubation. Host calls with entrepreneurs and mentors to onboard them, coach them, create cohort cohesion and ensure their success. - Understand clients’ needs and ensure their queries are heard and acted upon, and that their program is a success. Regularly meet with our clients to check in on the program's health. **SKILLS AND EXPERIENCE NEEDED** **Hard Skills** - ** Languages: full proficiency in both Spanish and English.**: - Have at least 3 years of professional experience as a program, project or operations manager, account management, customer success roles or similar. It would be a great plus if you are familiar with the entrepreneurship and social innovation world. - Have an understanding of the entrepreneurial world or business support to incubators. - Have great writing and oral communication skills, have a friendly yet professional tone and delivery information efficiently. It’s a great plus to have experience as a facilitator, professor, or similar role where you had to speak in front of large audiences. - Knowledge of entrepreneurs' struggles and what they need in the early stages, able to coach or mentor entrepreneurs, speaks the language of business planning, knowle