Documentation Manager

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**
Develops and maintains up to date all the relevant technical, as-built and maintenance related documentation. Responsible for ensuring that all documentation is accurate, up-to-date and accessible to the stakeholders; working close to the Country Operations teams across the GEM South region.
Collaborates with Regional and Global Operations Engineering teams supporting the IBX Operations teams to deliver Operational Excellence, and ensures compliance with our operations KPIs, SLAs and H&S requirements.
Ensures that the technical documentation and RAMS documents provided by suppliers and necessary to carry out certain activities in our data centers comply with Equinix global policies

**Responsibilities**

Technical Support
- Maintains and organizes in proper folders the O&M documentation, consistently and maintaining exhaustive version control according to standards and local requirements.
- Perform GAP analysis and ensure that there is no missing documentation.
- Work with country OPs teams to redact/review the required documents on Maintenance activities: SOPs, MOPs, EOPs, DESOPs, Engineering Scripts, etc., necessary to conduct in a proper manner the facilities.
- Follows up and ensures that drawings and documents are kept up to date as a result of project execution and change management.
- Contributes to all the auditing activities.
- Supports the GEM South Country Ops teams to keep up to date and track Bulletins.
- Contributes to redact and review technical documentation during the construction/expansion, infrastructure and customer installation projects.
- Provide training and support to team members on documentation tools and processes.
- Coordinate with external vendors and contractors on documentation needs.
- Monitor and verify the level of accuracy of the documentation. Monitor and generate reports on its status according to the defined metrics.
- Manage documentation requests and queries from internal and external stakeholders.

Process and Policy Administration
- Reviews processes, procedures, systems with the purpose of continuous improvement. Communicates process deviations and proposed changes to the Country Operations teams.
- Provides recommendations and improvements and ensures that documentation complies with the company policies, industry standards and regulations.
- Supports engineering scripts creation providing tools, templates, examples, etc.

**Qualifications**
- Technical background. Electrical and Mechanical Engineering.
- Have experience in working with a wide range of stakeholders, both internally and externally.
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective Data Center operations for the protection of people, data, property, and sites.

Skills and Attributes
- Self-disciplined with good time management and planning skills.
- Strong written and verbal communication skills and great command of the English language.
- Expert level communication and relevant technical writing.
- Ability to include executive-level communications in standardized templates.
- A solid understanding of risk management.
- Skilled at working in alignment with all relevant Health & Safety measures.

**What we'll offer**:

- Comprehensive and market-competitive remuneration package
- Permanent Health Insurance (PHI)
- You are entitled to 23 days holiday per annum in addition to any statutory holidays
- Restaurant Tickets and partly subsidised meals
- Employee Stock Purchase Plan (‘ESPP’)
- Excellent growth and advancement opportunities
- Internal training/development hub with continuous formative plans available to all
- An inclusive, balanced and friendly culture with our embedded ethos in which to strive on
- Employee Assistance Programme (EAP)

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship