Product Engineer

**Meet Siena**:
Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions.

Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human.

We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better.

**The team**:
We're a small, distributed team that punches way above our weight. Every person here has outsized impact because we've built leverage into everything we do. This philosophy makes us faster and, frankly, more fun to work with.

If you're excited about building something that doesn't exist yet, keep reading. We're building agents that don't just respond to customers—they remember them, learn from every interaction, and connect experiences across channels.

**What we’re looking for**:
You’re a builder who thrives at the frontier of AI agents, customer experience, and e-commerce.

We’re looking for someone who can own critical domains in our AI agent ecosystem. You’ll build new capabilities, shape evaluation and QA systems, and collaborate closely with product, design, and leadership to create the infrastructure for the future of e-commerce and CX. You won’t just execute—you’ll bring strong opinions, push back when something isn’t worth building, and help us choose the right bets.

**You have**:

- 3+ years of software engineering experience building technical B2B products, ideally in CX, e-commerce, or AI automation
- AI-native mindset — you already use tools like Claude, Cursor, v0, or ChatGPT daily to build and ship faster
- Full-stack fluency — React, TypeScript, Node.js, APIs, integrations, data modeling
- Comfort working directly with clients and solving complex, real-world problems
- Curiosity and a builder’s DNA — you like figuring things out, not just following specs
- Product judgment — you're able to build product with agency and autonomy

**You thrive when**:

- Building complex systems that blend UX, AI, and integrations
- Designing evaluation and QA processes that make agents continuously improve
- Shipping new capabilities that change how shopping and CX happen
- Juggling multiple initiatives while keeping the big picture in mind
- Debating trade-offs, pushing back on requests, and shaping the _why_ behind what we build

**What you’ll do**:

- Build new agent capabilities end-to-end and make them work seamlessly across platforms
- Translate messy customer workflows into elegant product features and deployment opportunities
- Design and ship evaluation and QA systems that improve agent performance over time
- Expand our integrations ecosystem by shipping new platforms and enterprise connections
- Own platform automation and onboarding to help customers go live in days, not weeks
- Work across multiple initiatives at once, balancing speed with thoughtful trade-offs
- Partner with product, design, and leadership to shape what gets built—and what doesn’t

**Why Siena?**:

- Meaningful impact. Your work directly shapes our product and company.
- Globally distributed team working at the bleeding edge of CX and AI.
- Great salary plus the opportunity for equity or stock grants.
- Learning budget. If you're growing, so are we.
- The thrill of building something new. Join us at a stage where your contributions matter most.
- AI-fluency. Make AI your second nature.
- Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.

**Our values**:
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite.

They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.

**Our approach to AI**:
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.

Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
- Siena provides equal employment opportunities to all employees and applicants for employment without regard to ra