System Administrator

hace 5 días

Madrid, España N Consulting Limited A tiempo completo

**Key Responsibilities**:

- ** Deskside Support**:

- Provide end-user support for hardware, software, and peripheral devices (e.g., desktops, laptops, printers, and mobile devices).
- Assist users with password resets, account unlocks, and access requests.
- ** IT Infrastructure Management**:

- Manage and maintain on-site servers, storage systems, network devices, and backup solutions.
- Ensure high availability and optimal performance of compute, storage, and network resources.
- Monitor and maintain IT infrastructure, addressing issues proactively to avoid downtime.
- ** PCD/OT Infrastructure Management (Advantageous)**:

- Support and manage infrastructure in manufacturing plants, ensuring seamless integration of IT with OT systems.
- Maintain and troubleshoot PCD/OT environments, including industrial networks, SCADA systems, and control devices.
- Collaborate with engineering teams to ensure secure and reliable IT-OT convergence.
- Address challenges specific to plant/production environments, such as minimizing downtime and ensuring safety standards.
- ** Software Deployment and Imaging**:

- Perform system imaging, software installation, and updates for end-user devices.
- Ensure all systems are compliant with security and organizational standards.
- ** Meeting Room and AV Support**:

- Set up, configure, and troubleshoot meeting room equipment (AV systems, projectors, etc.).
- Provide real-time support during business-critical meetings and events.
- ** Incident Management and Escalations**:

- Act as the first point of contact for on-site IT issues, escalating complex problems to higher-tier support as needed.
- Ensure timely and accurate resolution of incidents, documenting processes and solutions.
- ** Documentation and Reporting**:

- Maintain accurate records of IT assets, configurations, and incident resolutions.
- Create and update IT support documentation and knowledge bases.
- ** User Training and Engagement**:

- Assist in onboarding new employees by setting up IT systems and providing basic training.
- Promote IT best practices to enhance productivity and security awareness.

**Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- 3+ years (IS1) or 5 + years (IS2) of experience in system administration and local IT support, preferably in manufacturing or plant environments.
- Proficiency in Windows Server, Active Directory, and Group Policy management.
- Experience with networking concepts (LAN, WAN, DHCP, DNS, VLANs) and tools.
- Familiarity with virtualization platforms such as VMware or Hyper-V.
- Hands-on experience with ServiceNow and ticket management.
- Strong troubleshooting skills and the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills.

**Preferred Skills**:

- Experience managing IT infrastructure in manufacturing plants and familiarity with OT/PCD systems (e.g., SCADA, PLC, DCS).
- Certifications such as CompTIA A+, Microsoft Certified: Azure Administrator, ITIL Foundation, or ISA/IEC 62443 (cybersecurity for industrial automation and control systems).
- Knowledge of cloud platforms (e.g., Azure VDI, VMware, Azure) and hybrid IT environments.
- Understanding of endpoint security, data protection measures, and IT-OT security convergence.

**Work Environment**:

- On-site position with regular interaction with manufacturing/plant environments.
- Occasional travel to satellite locations or plants as required.

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