Facilities & Soft Services Manager

**Job Information**:

- Number
- WEBWW-2025-000057
- Job function
- Facilities Services
- Job type
- Full-time
- Location
- Barcelona
- Country
- Spain

**About the Position**:
**Introduction**:
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

**Overview**:
**Job Summary**

The Office & Site Manager will be responsible for the day-to-day operational management of Werfen Tower, the company's global headquarters. This role ensures a safe, efficient, and welcoming work environment by coordinating soft services, vendor management, internal office operations, and building-related activities. The position acts as the main contact for internal teams and external partners, including the building landlord. This is a hybrid role that blends administrative coordination with basic technical oversight (non-engineering), requiring strong organizational, problem-solving, and communication skills.

This position reports to the **Facilities and Soft Services Manager**.

**Responsibilities**:
**Key Responsibilities**

**Office & Building Operations**
- Coordinate daily operations of the office including reception, cleaning, pest control, canteen, gardening, and workplace logistics.
- Support minor facility tasks (e.g. small repairs, space arrangements, office moves), in coordination with the Engineering & Hard Services team.
- Manage internal requests and ensure the smooth running of office services and amenities.

**Vendor & Supplier Coordination**
- Liaise with external service providers to monitor performance and resolve incidents.
- Ensure services are delivered according to agreed standards and contracts.
- Track and manage purchase orders and service requests.

**Stakeholder & Landlord Relations**
- Serve as the main on-site contact for both internal teams and the building landlord.
- Facilitate communication between the landlord’s team and Werfen’s internal departments regarding building operations and issues.
- Handle incident reporting, follow-up, and resolution.

**Administrative & Budgetary Support**
- Support the management and execution of the facilities annual budget in coordination with the Facilities department.
- Create and monitor purchase orders and basic reports related to services and office activities.
- Maintain documentation and ensure compliance with internal processes.

**Compliance & Continuous Improvement**
- Ensure services meet internal policies and applicable standards (ISO 14001, ISO 9001, ISO 27001).
- Contribute to a positive and productive office environment through proactive service improvement.

**Key Relationships**
- ** Internal**: All departments based at Werfen Tower, including Executive teams.
- ** Facilities Department**: Collaboration with Engineering & Hard Services, Controlling, and other Facilities colleagues.
- ** External**: Landlord and landlord representatives, service providers (cleaning, security, catering, etc.).

**Qualifications**:
**Qualifications & Experience**

**Education**
- Bachelor’s degree in Business Administration, Facility Management, or related field.
- Additional certifications in office management, building operations, or project coordination are a plus.

**Experience**
- At least 3-5 years in office or site management roles, ideally in corporate or multinational environments.
- Experience in managing suppliers, contracts, and internal service delivery.
- Familiarity with working in leased buildings and maintaining landlord relationships.

**Technical Skills**
- Comfortable using facility management systems (e.g. CMMS), Office 365, and purchase order tools.
- Basic understanding of building operations (HVAC, security, etc.) from a coordination standpoint (not hands-on technical).

**Languages**
- Fluent Spanish
- Professional level of English (spoken and written)

**Key Competencies**
- ** Organizational & Multitasking Skills**: Ability to manage multiple requests and vendors simultaneously.
- ** Communication**: Clear, assertive, and solution-oriented interaction with stakeholders at all levels.
- ** Customer Orientation**: Strong sense of service and responsiveness to internal client needs.
- ** Problem Solving**: Proactive and practical in managing day-to-day issues and improvements.
- ** Team Spirit**: Cooperative, adaptable, and able to work cross-functionally.

**Travel Requirements**
- Not required

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resu