Banquets Assistant Manager

**Company Description**
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary
**Job Description** What you’ll do**

We are looking for an experienced Banquets Assistant Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Banqueting, you will liaise between multiple departments to ensure the success of every group function - and model exceptional service and leadership skills among your team.
- Provide warm, sincere and engaging service.
- Ensures smooth and efficient functioning of the Banquet Department on a daily basis.
- Responsible for the timely, precise and expert execution of all banquets functions
- Creative, cost-effective scheduling of the banquet Leadership Team, Captains, Banquet Servers, Coordinator.
- Proactively analyzes, develops, and revamps internal processes to create new ways of providing unique and innovative services ideas and incentives.
- Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
- Ensures departmental adherence to, and awareness of Health & Safety standards
- Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
- Conduct performance evaluations and provide ongoing training and development opportunities.
- Uphold the highest standard of internal and external customer service at all times.
- Ensure service is within the standards of SLS Barcelona.
- Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
- Maintain high staff morale and team spirit within the department.
- Performs any and all other tasks as assigned.

**Qualifications** What we are looking for...**
- Degree with emphasis in Hospitality/Restaurants management.
- +3 years experience in food and beverage management and, preferably in a luxury hotel setting.
- Problem solving & decision making skills; analytical and highly detail oriented.
- Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
- Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good - your team, guests and colleagues alike. You make a positive impact.
- You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
- You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
- You take ownership of important issues, solve problems, and make effective decisions.
- You learn quickly and adapt to SLS’s unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.

**Additional Information** What's in it for you...**
- The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
- SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint
- venture with Accor, formed in 2021._