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**Location: Marbella, Spain (On-site) + Remote support to global teams** Are you a tech-savvy, hands-on problem solver with a passion for supporting people and systems? We're looking for a **Junior IT Administrator** to join our Hero Gaming team in **Marbella**. This is a fantastic opportunity to kickstart or grow your IT career within a high-energy, fast-moving company where every day is different, and your contribution makes a real impact. **What You'll Do**: - Provide timely IT related end user support by being the go-to Level 1 **support person**. - Provide a Service-Oriented Approach to our **internal users**, as well as proper communication, coordination and follow ups. - Install, deploy, and maintain end user IT equipment including **laptops, mobile devices and printers.** - **Maintain and assist** with the company's network. - Perform additional duties and assignments as required in support of internal IT systems. - Managing users permission using company internal tools **Do you have what it takes? This is what we're looking for**: - A strong **interpersonal and customer** service skill. - A "**can do**" attitude. - A **team player**. - Ability to work** without supervision**. - A drive with an ability **to prioritize issues**based on impact. - Excellent **communication** skills. - Resourcefulness and a **problem-solving aptitude**. - Willingness to learn and expand one's knowledge. - **Experience** in a similar position. - Knowledge or experience in the following technologies: - **Office 365** (very important) - **Windows** and **Mac**: - Printing solutions - Basic **network**skills /troubleshooting **(LAN, WAN)**: - **Hardware preparation** (installation of laptops/PCs) - Managing users permission using company internal tools. **Why Join Hero Gaming?** - Work in a company where **innovation, trust, and fun** go hand in hand - Be part of a **diverse, international** and welcoming team - Enjoy **flexibility**, growth opportunities, and a great culture - Get involved in projects that truly **make a difference