Travel Customer Care Agent

hace 2 semanas

Andalucía, España Workster A tiempo completo

Do you like to travel ? and customer support ?

Would you like to work internationally and gain experience abroad?

We have an international opportunity for you: read this ad to find out more

No previous experience needed : this is a great opportunity to start a (new) professional career.

We're recruiting several:
Customer Care Agents Spanish speaker to work remote from Bulgaria, with relocation package.

**Workster: Your Partner for an International Career**
- We connect talented individuals with renowned international companies.
- You will be hired directly by one of our clients.
- We support you throughout the recruitment process to maximise your chances of success.

At Workster, we value Quality, Professional Ethics, Adaptability, Reliability and Continuous Innovation.

**Your Role**
- Provide friendly and efficient service to the worldwide client community
- Be the first point of contact to handle and resolve customer complaints/queries
- Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels
- Demonstrate ownership of user queries until resolution
- Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters
- Investigate, identify, and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer queries
- Research information and troubleshoot problems using available resources
- Recognize product and process issues that impact our community and submit reports and feedback

**Your qualifications**
- Fluent in **Spanish** (B2+) and English (B2) - madatory
- availability to work on rotational shifts 24/7 (5 working days, 2 days off every week) - madatory
- work remotely from Bulgaria, depending on the needs of the project, you may have to go to Sofia's office from time to time
- Patience, empathy, and an ability to demonstrate confidence when imparting information
- Ability to positively communicate difficult messages
- Previous experience in hospitality/call center will be considered an advantage
- Ability to work in a fast-changing environment
- Investigative skills with strong communication and interpersonal skills
- Proactively and independently work to meet targets and goals
- European passport or Eurpean ID card or work permit in Bulgaria

**Benefits**
- Gross salary between €1,100 and €1,300 per month.
- Relocation package if you come from abroad : Flight reimbursement, 21 days in hotel in Sofia, company assistance with finding permanent accommodation
- Fully paid training
- Stable job and career development opportunities
- Private Health Insurance
- You are working for a worldwide leading company in a multicultural team

**Recruitment process**
- Pre-selection interview
- Online tests
- Interview with the client

Ready to give your career a boost?

Customer Support Representative / Customer Advisor / Travel Experience Advisor / Customer Care Agent

Pay: 1,100.00€ - 1,200.00€ per month

Application Question(s):

- What is your English Language level?
- What is your highest diploma or degree?
- When would you be available to start a new role full remote from Bulgaria?
- What is your Spanish Language level?

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