Engineering Lead

Job Category

Program & Project Management

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**The**Engineering Lead**on the Workforce Navigators team within the Office of Accessibility, will support a plethora of initiatives. The Engineering Lead will be responsible for delivering comprehensive development services across a range of tasks involving Salesforce integrations, Tableau, design and architecture decisions, automation, and data management. They will work cross-functionally with the OOA,Creatives On Call, and other teams to implement solutions that streamline workflows, enhance data accessibility, and improve system functionality.

**Key Responsibilities**:
**Salesforce DRM Integration**:

- **Manage and enhance the current integration to meet business requirements**
- **Ensure that the integration is robust, secure, and optimized for performance.**

**Design and Architecture Development**:

- **Design and document architectural decisions that align with best practices and business requirements.**
- **Create detailed technical documentation outlining architectural structure**

**Website to Salesforce Org Integration Management**:

- **Build, document, and deliver seamless integration from the Workforce Navigators website to the internal Salesforce Org.**
- **Ensure data flows accurately and securely between systems, maintaining system integrity.**

**Salesforce Org Automation**:

- **Build and implement automation within the Salesforce Org to improve business processes and reduce manual intervention.**
- **Develop automated workflows to enhance operational efficiency.**

**Unit Testing and Quality Assurance**:

- **Define and execute unit testing based on Scrum-set benchmarks.**
- **Work with the team to ensure proper test coverage and maintain high-quality code.**

**Tableau Dashboard/Database Development**:

- **Collaborate with the team to develop and manage Tableau dashboards that visualize data insights.**
- **Buildout and management of the Heroku database**
- **Create automation within Tableau to enable real-time automatic updates of data pulled from Salesforce Orgs and Google Sheets**

**Agentforce Automation**:

- **Work with the team to develop Agentforce agents that automate ticket actions and responses within the OOA.**
- **Ensure that automation enhances responsiveness and reduces manual ticket management.**

Accommodations

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.