Customer Experience Agent

**About Spotahome**: Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals. At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending "Homecheckers" to make videos, floorplans, and photos to the almost 100,000 properties across Europe. So far we've helped over 150,000 renters find their perfect home - no more traditional viewings, no more time-wasting, just easy online renting We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised €80+ Million to date. **Why Spotahome**: - **Full remote flexibility and flexible work schedule**, we trust our team and we are goal oriented - A **challenging and creative job** in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth - An **open corporate culture** with plenty of room for new ideas and impulses - **People**. Work with talented, committed and supportive teammates - **International** work environment with more than 20 nationalities - **Training budget**, company events and team building activities. - Optional **Health insurance** and **Gympass** under co-payment, to support your health and wellbeing - **No politics or bureaucracy**. Only a great environment for you to achieve your best work ✨ **What would you be doing as a Customer Experience Agent ?**: - Provide friendly and efficient service to the worldwide Spotahome community. - Be the first point of contact to handle and resolve customer complaints. - Research information and troubleshoot problems using available resources. - Arbitrate in situations between users and provide solutions according to our policies and procedures. - Proactively and independently work to meet targets and goals. - Communicate customers' feedback and suggestions to other departments in order to make corrections and provide the best possible customer service. **What are we looking for?**: - 2-3 years of customer service related experience. - Languages skills: Fluent in **English**. **Italian, Portuguese, German, and other languages highly preferred**: - Patience, empathy, and a unique ability to manage stress. - Open to change, learn quickly and accordingly in an ever-changing environment. - The ability to work under pressure and adapt to adverse situations. - Skilled and eloquent in writing and oral communication skills. - Strong communication and interpersonal skills. - Problem-solving - you need to demonstrate a passion for dispute resolution - Technical aptitude and the ability to pick up new technology quickly. **Join the Spotahome family**: **Diversity Statement**: **Here at Spotahome we're passionate about creating an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Everyone is welcome, we don't discriminate on the basis of any protected characteristic including race, religion or belief, gender or gender reassignment, age, sexual orientation, marital status, or disability. We want to facilitate everyone in bringing their best selves to our interviews, so if there are any adjustments we can make for our process to be more inclusive, please let us know.**: