Passenger Service Agents

Permanent Intermittent
- 20 Hours

**Salary**
- Competitive

**Country**
- SPAIN

**What you will be doing...**
- At
- **Jet2holidays** we are all
- **Customer Helpers** responsible for creating memories and ensuring our customers receive a VIP service.
- We now have some great opportunities for
- **Passenger Service agents (PSA)** to join our
- **Overseas Ground Operations Team** in
- **Ibiza on a Permanent Intermittent contract of minimum 20 hours per week, increasing to 32 hours per week in the first months, moving up to to 40 hours per week during peak months.**

Supporting our customers by supervising our Third-party handler throughout the journey at the airport and ensuring the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values is key to the success of this role.
- As a
- **Customer Helper (PSA)**, you will be present at the arrivals hall whilst our customers baggage is delivered, ensuring that we get them on their holiday as soon as possible. On their trip back home, you will be responsible for welcoming our customers as they arrive at the airport for their return journey home and direct them to our check in desks. You will
- **provide supervisory support to our Third-party handler and make sure they provide a warm and friendly check in** service issuing boarding passes and following safety and security procedures. You will also assist at the boarding gates working with our**What we’re looking for?**

A friendly and bubbly personality, you will have a
- **genuine passion** for delivering an
- **outstanding customer service experience **and be driven to go above and beyond for our customers. Successful
- **Customer Helper PSA’s** have a
- **positive **and
- ** flexible **approach and have a
- **“Happy to Help” **attitude at all times. You’ll have
- **excellent communication skills and be fluent in English and Spanish**.
- **On any given day**, you’ll be supportive and a
- **lways looking to help our customers, your team and the Third-party handler**. You must be
- **flexible to work with rotational shifts **and ideally have
- **previous experience handling customer queries**.**What you get in return?**

Competitive salary, great training, which is fully paid, a free uniform, rosters provided in advance, great team spirit and atmosphere and a chance to make a real difference to our customers journey back home and be part of our Red Team
- So, are you ready to become a
- **Customer Helper** and really make a difference? We make it easy for you with:
**Completed in less than 10 minutes**Division**

**Careers With Us**
- Airline

**Careers Dept**
- At the Airport

**Careers Team**
- Customer Facing at the Airport

**Business Area**
- Ground Operations Spain

**Team**
- Passenger Service Agent Spain