Customer Support Expert in Manufacturing Sector

hace 1 semana

Barcelona, España Blu Selection A tiempo completo

Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job opportunity.

**Your responsibilities and impact working as a Customer Service Expert will be**:

  • Support of new/existing customers
  • Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
  • Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
  • Complaint management CRM
  • Support of sales promotion activities (promotion, campaign, end of quarter)
  • Digital document management and filing according to standardized, predefined criteria
  • Responsibility for customer satisfaction in general (SLI)

**Skills, qualifications and interests you need to succeed in this role**

  • Very good ability to express yourself in German
  • At least 3 years of professional experience in customer service
  • Completed commercial or technical education
  • Enjoy dealing with people and have a feeling for their needs
  • Structured work style as well as ambition and optimism
  • Strong cooperation and communication skills, negotiation skills
  • High degree of resilience and sense of responsibility
  • Enjoy continuous training (SAP, IT, product knowledge)
  • Good MS Office skills and ideally experience with CRM systems
  • Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage

**What’s in it for you?**

  • Lunch Ticket COBEE
  • ADESLAS - Additional health insurance
  • Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
  • Hybrid work model

**What should you expect from living in Barcelona?**

  • The unique experience of an international and diverse culture
  • A beautiful beach city surrounded by both coastal towns and mountains
  • Delightful gastronomic experiences of Spanish, Catalan and World cuisines
  • Quite a dynamic and active urban life where it is difficult to get bored
  • Sunny days, Mediterranean weather and a relaxed lifestyle
  • An attractive startup and innovation hub with exciting opportunities

**_This project not the best fit for you? Feel free to check our other opportunities _**

**_for German speakers in Spain_**

**_ or send us your CV to be considered for other projects or future opportunities_

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