Graduate Partner Quality Manager

For the HP printing products (Commercial printers), HP is outsourcing the repair of their products to one external partner under a refurbishment support model.

EMEA Service Supply Chain Organization which is responsible to specify, qualify and control the work done by these repair partners is looking for a Partner Quality Manager.

The job is based in the HP Site in Sant Cugat (Barcelona). It’s a full-time job and it requires traveling around 10-15% of the time.

**Your main responsibilities will be - not limited to**:

- Specify to the external repair partners spread around Europe the critical steps of the repair process.
- Orchestrate product support engineering team to introduce new product portfolio to be supported.
- Assure Customer Satisfaction, Cost structure and Product Quality Assurance Plan and make outsourced partners to deliver accordingly.
- Assure and put in place test, simulations, technical documentation and engineering support to ensure the quality of the repair process.
- Business follow-up the repair partners: weekly, monthly, quarterly, yearly business fundamental reviews.
- Ensure right capacity and technical capabilities are in place for the managed partners.
- Continuous process and partners improvement to sustain operations performance and right cost structure.
- Qualify and audit repair processes.
- Participate in the repair strategy assessment, helping in the price negotiation and repair feasibility decisions.
- Lead value capture initiatives identification.

**Qualifications**
- Bachelor's degree in engineering (preferably Industrial, Electrical or Mechanical) or equivalent combination of education and experience required.
- Fluent in English, a must. (International experience desirable)
- Previous internships in the following areas will be an asset:

- Operational engineer in manufacturing or in reverse supply chain environments.
- Experience in dealing with external partners (contract manufacturers, vendors).
- Product knowledge about printing devices.
- Ability to communicate and influence partners inside and outside the company.

**Skills**
- Business process management skills.
- Analytical skills and capacity to keep organized in a complex environment.
- Good communication, team working, problem solving.
- Must be a self-motivated team player with the ability to work in a customer oriented, very fast-paced, and demanding environment with mínimal supervision.

**Experience our benefits**:
Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact.
- You will be able to choose to either work office-based or hybrid work style.
- Flexibility to keep a good work life balance.
- Health & Life insurance.
- Lunch at reduced prices at our canteen / ticket restaurant vouchers.
- HP product discounts.
- Flex optimization program: Kindergarten tickets, public transportation tickets.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
- Women, Pride, Young employees, Multicultural, Sustainability and DisAbility Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
- Our HP Barcelona campus’ in Sant Cugat del Vallès is an inspiring diverse and inclusive venue to meet, engage and co-create with your colleagues from all over the world: flexible work, collaborative spaces, sports and leisure areas (gym, tennis court, ping-pong, soccer field or a basketball court).

Entity Sales & Services (ES11)#LI-POST