Representative Sales

**Who We Are**:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

**JOB MISSION**:
The role will provide end-to-end support to the Iberia sales team, ensuring the efficient management of the day-to-day tasks of the commercial team. This includes ensuring that orders are processed and delivered on time, that sales materials are prepared and ready for campaigns, and that commercial policies and documentation are kept up to date. In addition, the day-to-day activities of the sales team will be monitored and supported, providing support in resolving issues and optimising processes. Ongoing training will be provided, allowing you to gain an in-depth understanding of the workings of a sales department in a leading sporting goods brand, with opportunities to actively contribute to the success of the team.

**MAJOR ACCOUNTABILITIES**:

- Tracking and updating order scheduling and replenishment services, as well as notifying customers of product cancellations, changes in delivery dates, price lists, EAN codes, among others.
- Point of contact with the Administration Department to request all the necessary information for processing changes in the legal entity, new openings, commercial contracts, etc.
- Management of returns and incidents in coordination with the Returns department.
- Review and confirmation to strategic customers of orders received, including order dates, values, prices, among other details.
- Sending updated information to strategic customers on order backlog, status, expected delivery dates and cancellations.
- Sales coordinator in relation to monitoring, control and communication to customers on company policies.
- Analysis and proposal of additional sales opportunities based on stock availability in coordination with the planning team.
- Sending campaign materials to strategic customers, such as product information, price lists, layouts, images, etc.
- Supporting the sales team in customer service, including preparation of assortments, purchase proposals, and follow-up of specific campaigns and promotions.
- Monthly monitoring and analysis of the customer base to provide reports to the Sales and Sales Planning teams, identifying key patterns and trends.
- Monitoring of POS marketing actions, window dressing, visual merchandising and any other requests from the Retail and Trade Marketing teams.
- Collecting data, analysing market trends and preparing detailed reports.

**REQUIREMENTS FOR SUCCESS**:

- Education: Studies in Administration, Commerce, Sales, Marketing or similar areas.
- Languages: Medium-high level of English.
- Interpersonal, communication and teamwork skills.
- Analytical skills: Ability to analyse and report on sales data, impact of competition and other indicators.
- Customer orientation.
- Proficiency in office automation tools: Advanced use of software such as Microsoft Office (Excel, Word, PowerPoint) and management systems.
- Reporting skills: Ability to generate sales reports, key performance indicators (KPIs) and stock/inventory management.
- Results oriented.
- Organisation, management and planning skills.
- Proactivity and personal initiative.MISIÓN DEL PUESTO:
El puesto proporcionará apoyo integral al equipo de ventas de Iberia, garantizando la gestión eficiente de las tareas diarias del equipo comercial. Esto incluye asegurar que los pedidos se procesan y entregan a tiempo, que los materiales de venta están preparados y listos para las campañas, y que las políticas comerciales y la documentación se mantienen actualizadas. Además, se supervisarán y apoyarán las actividades diarias del equipo de ventas, proporcionando apoyo para resolver problemas y optimizar procesos. Se proporcionará formación continua, lo que te permitirá conocer en profundidad el funcionamiento de un departamento de ventas en una marca líder de artículos deportivos, con oportunidades para contribuir activamente al éxito del equipo.

PRINCIPALES RESPONSABILIDADES:

- Seguimiento y actualización de los servicios de programación y reposición de pedidos, así como notificación a los clientes de cancelaciones de productos, cambios en las fechas de entrega, listas de precios, códigos EAN, entre otros.
- Punto de contacto con el Departamento de Administración para solicitar toda la información necesaria para la tramitación de cambios de entidad jurídica, nuevas aperturas, contratos comerciales, etc.
- Gestión de devoluciones e incidencias en coordinación con el departamento de Devoluciones.
- Revisión y confirmación a clientes estratégicos de los pedidos recibidos, incluyendo fechas de pedido, valores, precios, entre otros detalle