Remote Operation Center
hace 2 semanas
**ROC Team**
Our team consists of highly skilled technical experts who understand turbine design, operational challenges, and business requirements. Their insights enable smart decision-making — whether it's safe to keep turbines running or if a local Service team needs to be deployed. The ROC also provides technical support across the Vestas organization, collaborating cross-functionally to resolve technical and operational issues.
**Responsibilities**
You will report to the Global Head of Remote Operations Centers and lead the ROC Madrid team. Your main responsibilities will include:
- Acting as the primary point of contact for Service stakeholders in LATAM (Latin America), MED (Mediterranean countries), and NCE (Northern & Central Europe).
- Supporting the ROC Madrid team in their continuous training and development to ensure daily Service Level Agreements (SLAs) are met.
- Leading by example and delivering results through others — tracking business objectives, key projects, and KPIs.
- Capacity planning, project follow-up, and budget understanding.
- Recruiting and designing roles to attract the right talent.
- Coaching and giving continuous feedback to direct reports to ensure long-term growth and performance.
- Creating a positive team culture and promoting employee engagement.
- Managing relationships with internal stakeholders and external customers to understand their operational needs.
- Participating in Continuous Improvement Programs and cross-functional projects to enhance performance across the organization.
**Qualifications**:
- Studies related to Engineering or a related field.
- 10+ years of experience in the wind energy industry, with at least 3 years leading operational or matrix teams.
- Extensive knowledge of service delivery centers, process standardization, and global operations.
- Experience with root cause failure analysis, fault diagnosis, risk assessment, and mitigation planning.
- Solid IT proficiency and professional approach.
- Fluent communication skills in English, both verbal and written.
**Competencies**:
As a People & Operations Leader at ROC, you will need:
- Build team spirit.
- The capability to manage performance and provide feedback in a hybrid/remote setting.
- A data-driven approach to decision-making.
- Costumer focus
**What we offer**
- Attractive salary + bonus
- Meal card
- Life and work insurance
- Permanent contract
- Opportunity to lead a team and be part of global company within the wind energy sector te develop your professional career.
**Important**: You must be available in case of critical issues affecting turbines, to ensure fast and effective resolution.
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