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Wholesale Customer Experience
hace 2 semanas
At **HOFF**, we have embarked on an extraordinary journey over the past eight years, experiencing rapid growth in the world of sneakers. We have redefined sneakers with a perfect balance of sleek design and limitless versatility. Our refined creativity, attention to detail, and distinctive mastery of color allow us to create sneakers that seamlessly adapt to every transition in life. More than just an accessory, they are a style statement that turns every step into a purposeful moment. If you share our passion for creativity, design, and innovation, this is the place for you. **Ready to walk with us?** This role is based in our **Alicante office**. If you are not living around right now, get ready to relocate to a lovely place to live Wanna paddle surf after work? A piña colada maybe? Our offices are 20 minutes away from the sunny beaches of Alicante. It doesn't get any better than this :) **You will**: - Have a customer-centric mindset, be able to understand customer behaviors, and analyze customer data to improve site stats. - Manage large amounts of mail. Getting sure everybody is well taken care of. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customers through open and interactive communication. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts, and file documents. - Gather valuable information about our customer's preferences for the marketing department. - Take the extra mile to engage customers. **What are we looking for?** You are someone with an interest in people. if you feel good when you solve somebody’s problems and want to be an important piece of the HOFF engine, this is the chance to prove yourself. We need you to have a** TOP level of English**. We are getting bigger around the globe and looking for talent with an international mindset. And if you happen to know any other languages, that would be amazing️. But, of course, it’s not a must Experience in **Wholesale**will be highly valued. This is a great opportunity to learn and further develop your skills and learn about the World of Sneakers. So definitely, we are looking for someone enthusiastic, with a win-win attitude, who wants to be part of a team. **Why would you want to be part of HOFF?**: - The HOFF Team is the face of the brand, so they receive free products each season and generous discounts. - Got birthday plans? Take the afternoon off to treat yourself and have fun. - **Work hard. Play hard.** We offer a flexible schedule so you can focus on your goals and clear your mind. Plus, we kick you out of the office on Fridays at 2:00 PM. - We are an international brand with a vision for success. We have that **"startup vibe"** where anything is possible. **Our Culture**: **Sky Is Not The Limit** We don’t settle for the ordinary—we dream big and push boundaries. **Why Not?** is our motto, driving us to reach our full potential with every growth opportunity. _The best is yet to come..._ **Make Things Happen** Our proactive attitude and entrepreneurial mindset push us to take action and contribute _from day one._ We own our responsibilities, take initiative, and make things happen. **HOFF Ambassador** We share a deep sense of pride and belonging—being part of HOFF and helping build it. We celebrate every success, driven by passion and commitment to the project. **Stronger Together** Together, we are stronger. We prioritize the greater good, share knowledge, and support one another to move forward as a team. We are part of a whole, united by a common goal—we are a community. We celebrate diversity and are committed to building teams that represent people with different backgrounds, perspectives, and skills. Employees are selected based on their qualifications, merit, and company needs. If you liked what you just read about us, we’d love to meet you
