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As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can: - **Write Your Career Story**. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career. - **Experience Global Impact and Global Connection.** At ShipBob we benefit from diverse cultures and perspectives in service of the global community. - **Grow With An Ownership Mindset. **We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities. **Title**: Merchant Success Manager **Location**:Remote in Spain **Role Description**: **About You**: At ShipBob, we're looking for individuals who embody our core values: - Be **Mission-Driven.** We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day. - Be **Humble**. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door. - Be **Resilient.** Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved. - Be a **Creative Problem Solver.** As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our "favorite" solution. **What you'll do**: - Consultation: Understanding Merchant Needs and Goals. - Upon account assignment, uncover what "success" means to a Merchant. - Continually re-evaluate success criteria, needs, and goals of Merchants. - Solutions: Facilitating Merchant Growth and Success. - Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to drive success. - Adoption: Drive Merchant Use of Key ShipBob Features. - Marry Merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features as part of ShipBob's offerings. - Risk Management: Nip Issues in the Bud. - Actively monitor merchant health and take quick and decisive action to course-correct. - Collaboration: Involve Key Stakeholders and Teams. - Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience. - Help dictate product and services road map to deliver greater impact to Merchant partners. - Perform: Nail Key Performance Indicators (KPIs). - NPS: foster Merchant advocacy by providing world class experience. - Churn: contribute to ShipBob's company growth through high merchant retention. - Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services. - Additional duties and responsibilities as necessary. **What you'll bring to the table**: - Minimum 3 years of experience in sales and merchant services in the technology industry. - Aptitude to sell via quota attainment. - Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. - Demonstrated ability to communicate effectively through oral, written, and in-person mediums. - Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. - PowerPoint and Excel skills. **Reports to**:Manager of Merchant Success **About You**: At ShipBob, we're looking to bring on board people who embody our core values: - Be **Mission-Driven.** We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day. - Be **Humble**. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door. - Be **Resilient.** Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved. - Be a **Creative Problem Solver.** As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our "favorite" solution. - **Be Safety Minded.** It's not just talk; it's the way you work. **About Us**: ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service. As one of the fastest growing tech companies in Chicago with over $300M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be
