Professional Client Service Engineer

hace 1 semana

Dos Hermanas, España Brenntag A tiempo completo

Your Role

The primary duty of the Professional Client Service Engineer is to ensure stability of clients as well as deploying standard apps to users. It’s also to ensure additional required software is available for relevant users.

By client devices we refer to: PCs, smartphones, tablets and printers. The Professional Client Service Engineer (PCSE) works as administrator in the management systems for these client devices, currently MS Configuration Manager and Intune, as well as Printer management systems.

The role of Professional Client Service Engineer will report to Global Client Services & CSD lead.

Responsibilities- Management and configuration of Client Management tools- Maintain the Windows OS on the PCs, with patches and release upgrades- Configure the process to deploy new devices in Brenntag- Work together to define the policies which we set for the users and computers- Liaison with external service provider to assist in complex client management tasks- Collaboration with internal teams, project teams and external companies- Participate in projects on a regional or even global level- Act as L2/L3 support for all client related ServiceDesk and L2 support issues

Your Profile- Bachelor's degree or master’s degree in Computer Science- Min 5 years of professional experience in IT support and client support- Fulfil, resolve, trouble-shoot incidents and service requests following ITIL processes- Experience in delivering high level of customer focus and strong customer support- Experience in Windows 10/11 and Office 365 client software- Strong communication skill, in both written and verbal- Structured approach to technical issues- High customer and service focus- Strong team player- Self-starter, independent, proactive, and collaborative- Structured approach to technical problems- Travel expected and Teams’ collaboration wherever needed

Our Offer- A dynamic and collaborative work environment- Opportunities for professional development and ongoing training- Competitive compensation package and attractive benefits.

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