Field Support Engineer

hace 6 días

Barcelona, España Rockwell Automation A tiempo completo

Job Description
**Role description**

The Field Service Engineer supports the Rockwell Automation Customer, Field Sales Force, Industry SalesForce, and other CSM staff by interpreting complex technical information providing systems programming assistance, product/system training, preparing accurate definition and specifications for integrated component systems quotations, troubleshooting, faultfinding and co-ordinates hardware, software system projects and attends to emergency callout situations.

**Principal duties and responsibilities**
**Functional**
- Provide technical assistance for Rockwell Automation and 3rd party equipment.
- Provide skills to meet individual customer needs.
- Maintain a good relationship with the customer during and after the completion of the services.
**Requirements**:
**Education**
- Degree within Industrial and Automation Engineering, Industrial Engineering, Electronic engineering.
- A Master’s degree in automation is a plus.

**Qualifications**:

- Minimum five years experience in a similar position (engineering and field experience)
- Good Interpersonal and communication skills.
Experience in Rockwell Automation platforms would be valuable.
- Excellent fault-finding skills.
Ability to work independently.
- Available to travel in Iberia 40% of the time (Short term assistance)
**Skills**
- Succinct, efficient and effective communication
- Ability to deliver technical presentations to internal and external customers
- Experience partnering with sales teams and customers
- Develops relationships with key customers and stakeholders
- Strives for quality and optimal customer service
- Communicates effectively with team and customer.
- Ability to maintain a positive mindset when working in high-stress commercial issues
- Level headed demeanor in a variety of situations dealing with customer expectations
- Ability to quickly react and respond to urgent customer needs, ensuring a timely and quality response.
- Ability to plan/prepare resources to be able to meet customer demands.
- Travels as required to cover assigned Region/Sub-region
- Takes ownership of goals/activities and manage in a disciplined way
- Follows safety procedures and guidelines to protect themselves and others
**Core Competencies**
- Contributes professional & technical expertise.
- Collaborates & team effectively.
- Communicates effectively.
- Adds value for customers & partners
- Attains results.
- Drives productivity.
- Drives growth.
- Demonstrates business & financial acumen.
- Leads change.
- Acts courageously.

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