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Manager (Amoc Evc), Amazon Maintenance Operation Center
hace 1 hora
**DESCRIPTION**:
EV Charging Operations Manager at Amazon: Lead and oversee the maintenance and repair operations of our extensive EV charging network. Responsible for achieving world-class uptime and customer satisfaction through effective maintenance strategies and swift issue resolution. They develop and implement maintenance protocols, manage escalation procedures, and communicate operational decisions to Senior Management while driving continuous improvements in service reliability.
They have extensive hands-on experience in EV charger maintenance, troubleshooting, and repairs. They understand both hardware and software components of various charging systems, can effectively diagnose complex technical issues, and implement preventive maintenance programs.
Your tasks include conceiving, initiating and leading projects with widespread impact on the EV chargers network. You will achieve this by breaking down complex problems into straightforward and actionable solutions. This will be achieved by working with internal teams to understand user requirements and challenges as well as collaborating with teams or individuals from other disciplines, cultures and countries. You will escalate issues as required and communicate clearly and effectively at the appropriate level of detail with people from a wide range of technical abilities and backgrounds.
At Amazon, teamwork is essential to accomplish our operational goals. You must excel at team leadership, resource allocation, and cross-functional collaboration. As an EV Charging Operations Manager, you will work with internal teams including field technicians, customer support, and facilities management, as well as external partners including service providers, manufacturers, and vendors.
Key job responsibilities
Key job responsibilities
- Oversee complex electrical troubleshooting and repair projects, ensuring timely resolution of critical issues
- Analyze electrical failures and performance data to drive continuous improvement in maintenance strategies
- Create and implement electrical project plans that enhance network reliability and reduce maintenance costs
- Develop and standardize electrical maintenance procedures, ensuring optimal performance of EV charging infrastructure
- Drive operational excellence by developing and implementing maintenance strategies, KPIs, and quality control measures
- Establish and maintain escalation protocols for complex technical issues across the charging network
- Collaborate with vendors and manufacturers on technical solutions and equipment upgrades
- Build and maintain relationships with key stakeholders, including vendors, manufacturers, and internal teams
- Design and lead electrical preventive maintenance programs and charger reliability initiatives across the global network
**BASIC QUALIFICATIONS**:
- Bachelor's degree in Electrical Engineering, Technical Field, or equivalent practical experience. - Experience in operations management, preferably in maintenance or technical support. - Strong understanding of electrical systems and charging infrastructure maintenance. - Demonstrated experience in project management and process improvement. - Excellent problem-solving skills with ability to analyze complex technical issues. - Effective communication, negotiation, and stakeholder management skills.
**PREFERRED QUALIFICATIONS**:
