Italian Customer Care Agent

hace 6 horas

Barcelona, España Pierce AB A tiempo completo

Pierce is one of Europe’s most successful online retailers. We are currently looking for an Italian Customer Care agent in Barcelona, Spain, where we have opened a brand new Support office near Sagrada Familia. The team there will provide great support for most of our European markets and we expect it to continue to keep expanding.

Customer Care agents will have the critical task of supporting the Pierce customers. Our clients not only expect great products at the best prices. They have come to know us as friendly motorcycle experts who love to help people enjoy riding. As part of this experience, we provide high-quality translated descriptions of all products on our website. While performing this critical job, you will receive great support from our dedicated Team Leader and team.

**Knowledge, skills & abilities**:

- You have excellent oral and written communication skills in **:_Italian_** but also in **_English_**_._
- You’re patient, empathetic and passionately communicative. You can put yourself in the customer’s shoes and advocate for them when necessary.
- You can balance the customers' needs with the needs of our business.
- You have strong problem-solving and analytical skills. Pay attention to details and clearly communicate and share solutions with customers and with your colleagues.
- You bring a can-do attitude, are solution-oriented and have a **positive mindset.**:

- You have a high level of computer literacy.
- Previous experience in Customer Service is considered a plus, as is any affinity with motorcycles

**Essential Duties & Responsibilities**
- You will act as a liaison between Pierce and our customers, resolving with accuracy and efficiency questions or issues that any emerging questions or issues that our customers might face with accuracy and efficiency.
- Your goal is to ensure excellent service standards, to respond efficiently to customer inquiries and to maintain high customer satisfaction.

**Specific day-to-day tasks will include**:

- Answering inquiries and questions **by mail and chat only** according to Pierce standards (no phone).
- Handling return cases in an effective way.
- You will also capture customer feedback and use that to identify potential improvements in our current processes, systems and procedures.

**Permanent contract**
**39 hours/week**
**Yearly salary : 22.000 euros

  • Customer Care Specialist

    hace 3 días

    Barcelona, España Customer Care Specialist A tiempo completo

    Job description ¿Le interesa este puesto? Puede encontrar toda la información relevante en la descripción a continuación. Título del puesto: Customer Care Specialist Ubicación: Barcelona, España Incorporación: Febrero 2026 Sobre la Empresa UTA Edenred es líder europeo en servicios de movilidad. Con más de 90.500 puntos de aceptación en 40 países,...

  • Customer Care Agent

    hace 2 semanas

    Barcelona, España Talent Search People A tiempo completo

    ¿Tienes experiência como Customer Care Agent? ¿Estás buscando una nueva oportunidad que te permita crecer profesionalmente? ¡Esta posición es para ti! Trabajarás en una empresa proveedora de transporte privado con presencia en más de 190 países. Proporcionan sus servicios a clientes B2B (agencias de viaje y operadores de vuelos privados) para que...

  • Customer Service Agent Dutch Speaking

    hace 7 días

    Barcelona, España Digital Customer Care Company BV A tiempo completo

    **Remote job. Start on August 1st.** Looking for a varied remote agent role within an innovative global business? Able to speak Dutch? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of Dutch for the position of Customer Service Agent. **Our story (the short...

  • Customer Service Agent Dutch Speaking

    hace 4 días

    Barcelona, España Digital Customer Care Company BV A tiempo completo

    **Remote job.** Looking for a varied remote agent role within an innovative global business? Able to speak Dutch? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of Dutch for the position of Customer Service Agent. **Our story (the short version)** Since our creation in...

  • Marketing Customer Support Agent –Italian Speaker

    hace 43 minutos

    Barcelona, España Essence Coaching Group A tiempo completo

    Marketing Customer Support Agent – Italian Speaker Location: Lisbon, Portugal | On-site Employment Type: Full-time Languages: Italian+ English Monthly salary: 1200 Euro gross Role Overview We are looking for an Italian-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign...

  • Customer Care and Onboarding Agent

    hace 4 días

    Barcelona, España Qonto A tiempo completo

    **Customer Care and Onboarding - Relocation to Barcelona (Position is based in Barcelona, working for our Belgium Market)** The mission of the **Customer care team** at Qonto is to guide and to help our clients succeed. We are very proud of our **4.6/5 customer satisfaction**, and we always want to improve it! That's why we see our Customer care team as a...

  • Customer Care Agent

    hace 2 semanas

    Barcelona, España Talent Search People A tiempo completo

    Perfiles Atención al Cliente y Soporte Técnico De duración indefinida Sant Cugat del Vallès, Spain Completa Competitive salary - Incorporación inmediata **¿Dónde trabajarás?**: Trabajarás en una empresa proveedora de transporte privado con presencia en más de 190 países. Proporcionan sus servicios a clientes B2B (agencias de viaje y...

  • Specialist Customer Service Advisor

    hace 3 días

    Barcelona, España Customer Care Specialist A tiempo completo

    Título del puesto: Customer Care Specialist¿Tiene las habilidades necesarias para este puesto? Lea todos los detalles a continuación y presente su candidatura hoy mismo.Ubicación: Barcelona , EspañaIncorporación: Febrero 2026Sobre la EmpresaUTA Edenred es líder europeo en servicios de movilidad. Con más de 90.500 puntos de aceptación en 40 países,...

  • Content Moderator

    hace 2 semanas

    Barcelona, España Velenosi & Meredith Consulting A tiempo completo

    Content Moderator / Customer Service Agent with Italian - Portugal (on-site) Job Openings Content Moderator / Customer Service Agent with Italian - Portugal (on-site)About the job Content Moderator / Customer Service Agent with Italian - Portugal (on-site) We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)Do you speak...

  • Customer Support Agent con Italiano

    hace 2 semanas

    Barcelona, España Advantage Consultores A tiempo completo

    Para nuestro cliente, una importante empresa internacional, buscamos un/a Customer Support Agent con Italiano como representante de la marca, para contribuir en la mejora continua del Departamento de Atención al Cliente/Back Office en Barcelona. FUNCIONES - Atención al cliente y al equipo de ventas, actuando como primer punto de contacto para...