Senior Qualitative Project Manager

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

- Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
- Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
- M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
- Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
- In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Due to our continued growth, we are hiring for a **Senior Qualitative Project Manager **at **M3 Global Research,** an M3 company. This is a remote position.

**About the Business Unit**:
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

**Job Description**:
The mission of the Senior Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. The Senior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.

This is the ideal role for someone who has experience in international market research and management of complex projects, with strong focus on healthcare, fieldwork, and collaboration with all teams involved in the project.

**Main Duties and Responsibilities**:
Including, but not limited to the following:

- Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including:

- Project specifications review, project set up, resource planning, fieldwork and timelines planning
- Coordination of project kickoff meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
- Programming, translations, overlays and testing, ensuring quality standards and timelines are met
- Project launch execution and analysis, with detailed feedback to clients with a solution approach
- Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
- Ensure market research participants have a positive project experience by following sampling practices, ensuring incentive approvals and project queries are handled in timely manner
- Provide to client the agreed deliverables within expected timelines and quality
- Meet billing deadlines and goals, ensuring high adherence to internal processes
- Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
- Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Senior Project Manager
- Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
- Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
- Support the execution client serv