SAP Digital Hub Lead

hace 2 semanas

Terrassa, España Telstar A tiempo completo

**Company Description** Syntegon Telstar S.R.U. is a company of the Syntegon group, which operates worldwide.**

In this role, you will play a key part in our new IT Hub by being responsible for all SAP Operations Support processes within the entire Syntegon Group. You will ensure high-quality service delivery as well as continuous improvement of the support processes. Additionally, you will act as the disciplinary manager for all employees in the Hub.
- Establish and lead the IT Hub as a global support and competence center, using a defined set of KPIs to track performance.
- Take ownership of all SAP Operations Support processes, including incident and service request handling, while serving as the primary contact for related topics within the Syntegon Group.
- Lead the IT Hub team with disciplinary responsibility. Serve as a counterpart for professional managers in topics such as people development, performance management, and recruitment while cultivating a strong team culture.
- Collaborate with other functional managers in order to ensure smooth alignment and effective project execution, as well as handover into operations support.
- Drive continuous improvement in processes, tools, and methodologies with a focus on excellence in operations support.
- Ensure compliance with corporate policies, security, and audit requirements.

**Qualifications**
- Completed university degree in Business Administration, Business Informatics, or a comparable discipline.
- 5+ years of hands-on experience in IT service delivery or SAP operations.
- Proven experience in leading and building high-performing teams, ideally in the context of an IT hub within an international environment.
- Solid understanding of ITIL processes and service management frameworks.
- Confidence, ability to work in an international team, flexibility, and assertiveness are part of your way of working.
- Willingness to travel (approx. 15%) with fluency in both written and spoken English.

**Additional Information**

For Syntegon and its subsidiaries, diversity is a key concern. We explicitly welcome an environment where all employees, regardless of gender, age, origin, religion, sexual orientation, gender identity, or special needs, are treated equally. If this job posting uses only the male form, it is for readability purposes and refers to individuals of all genders.

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