Night Manager

Barcelona

**The Hoxton, Poblenou is looking for a Night Manager**

We have recently opened our first Hoxton in El Poblenou in the city of Barcelona and we’re looking for a confident
**Night Manager **to play a crucial part in successfully bringing a new concept to the market.

Reporting to the
** Front Office Manager**, you will be responsible for leading the night shift and make sure our guest experience never flags - even at night. Being our Night Manager is a great step if you’re keen to develop and grow with us - whether you’re currently in hospitality or not.

This is our 11th Hoxton and the hotel boasts 240 bedrooms of different sizes, a large restaurant and deli shop, a rooftop restaurant and pool, a huge basement events space and The Apartment (our unique meetings & events concept).

**What you’ll do**:

- Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries.
- Working with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy.
- Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise.

**What we’re looking for**:

- Most important is that you know how to provide a great and memorable guest experience - whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
- Previous experience in hospitality is an advantage but not a must.
- Must be fluent in Spanish and English; Catalan is preferable and additional languages will be highly valuable.
- People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully.
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality - whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.

**What's in it for you...**:

- A competitive package and plenty of opportunity for development.
- The opportunity to be part of the Front Office function for an exciting hospitality concept that is new to Barcelona (and Spain).
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you when on shift.
- Great discounts across the entire Ennismore family.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers, from our team drinks to our (pretty special) bi-annual parties - we know how to have a good time
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.