Domain Engineering Manager

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

**Job Description**:
As the **Domain Engineering Manager - Customer Data & Marketing**, you will be responsible for overseeing efficient product delivery across multiple, potentially cross-located Product Teams, ensuring alignment with the domain's vision and strategy. You will also prioritize adequate staffing, equipped teams, and effective processes to serve our customers and meet business objectives. Collaborating with the domain leadership team, you will drive the domain's vision, strategy, and operational aspects, guiding the product teams towards exceptional results and alignment with the organization's overall goals.

**Responsibilties**:

- ** Product Vision and Strategy**: In collaboration with the Domain Leadership Team, I contribute to defining the vision, strategy, and roadmap of the product domain, representing the perspectives of People, Process, Product and Capacity.
- ** Cross Domain Collaboration & Communication**:Ensuring close coordination and collaboration between Tech Platform providers, Tech Chapters, and the Development Teams within my domain. Actively promoting cross-domain communication and alignment with D-level effective collaboration.
- ** Budget & Capacity Management**: Responsible for managing the Tech budget within my Domain, acquiring and diligently monitor resources to ensure effective allocation. Overseeing capacity planning to ensure efficient resource allocation and optimal utilization within the domain.
- ** People Growth**: Prioritising the mentorship and growth of engineering managers within my domain, supporting their development and skills enhancement & performance evaluation.
- ** Process Management**: As an accountable leader, you will be fostering a culture of innovation and knowledge sharing, nurturing creativity and continuous learning among team members for smooth product delivery operations.

**Key Tasks**:

- ** Budget planning and monitoring**: Meticulously planing and monitoring the budget within your domain, ensuring that resources are allocated effectively and efficiently to support our initiatives.
- ** Handling contracts & communication with External Vendors**: Overseeing the management of contracts and maintain effective communication with external vendors, ensuring seamless collaboration and successful partnership.
- ** Handle Compliance topics** for the Domains As the responsible party for technical compliance within the domains, prioritising adherence to regulations and guidelines, continuously staying updated to mitigate potential risks and ensure compliance.
- ** Communication & Collaboration**: Engaging with stakeholders, aligning strategies and ensure operational security, collaborating with Agile Coaches to support agile practices and continuous improvement. Additionally, fostering effective cross-domain communication, regularly syncing with the D-Team to share updates and align on strategic objectives and initiatives.
- ** Frequent 1-on-1 meetings with Engineering Managers**: Assessing their performance, offer guidance, and promote their professional growth. Additionally, conducting regular health checks for the product teams within the domain, ensuring their well-being, addressing challenges, and cultivating a positive and productive work environment.
- ** Handling and managing risks**: Proactively identify, assess, and manage risks within the domain, implementing strategies to mitigate potential disruptions and safeguard our operations.
- ** Ensuring Compliance with Tech Guidelines and Standards**:Ensuring that the teams within the domain follow established tech guidelines and standards, promoting consistency, quality, and alignment with best practices.
- ** Establish and monitor a healthy first level **of support process within the domain if needed.
- Ensure the establishment and adherence to standardized processes within the domain..

**Qualifications**:

- At least 4-5 years of work experience in the field of customer data management & (digital) marketing,
- Experience with managing customer data platforms, customer acquisition & retention, marketing activation through e.g. E-mail marketing, Mobile, SEA, and/or Social channels.
- You have a passion for designing the ideal digital customer journey and are not afraid to use data for insights and optimization of the journey.
- You have experience with Marketing Automation Platforms such as Salesforce Marketing Cloud, Pardot, or Adobe Campaign/Experience Cloud.
- Platform (CDP) for creating customer profiles, segmentations, and CDP activation to design personalized omnichannel customer journeys.
- Demonstrable experience in using Customer Data
- Experience with setting up Single Customer View leveraging an API first approac