Operations Manager, Amazon Hub

hace 2 semanas

Madrid, España Amazon Spain Services, S.L. A tiempo completo

Bachelor’s degree with academic focus on engineering, operations management, or similar field
- Experience in program or operations management, working with hardware and software products
- Demonstrable experience managing cross-functional and regional programs influencing different stakeholders' groups
- Tech-literate, with ability to learn new systems quickly
- Fluent in English, Spanish and Portuguese languages (written and verbal communication)

Job summary

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.

Key job responsibilities

The Program Manager will:

- Manage the end-to-end installation and maintenance process for Access Points products
- Execute service roll-out on-time
- Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction
- Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed
- Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for hardware uptime
- Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
- Partner with global Technical Operations Program Managers to innovate on behalf of the business and develop best practices
- Develop materials for service providers and host partners
- Report on daily, weekly, monthly KPIs and projects to senior leadership
- Promote and develop an environment which is receptive and adaptable to business change

This role requires a willingness to travel (10%)

Please submit your CV in English
- Experience managing third party resources on a national scale
- Knowledge of SQL, advanced Microsoft Excel
- Six Sigma or Lean certification

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