Clinical Trial Hub Coordinator

The role encompasses the following activities:

- Coordinate the downstream processing of clinical trials business and managing the end to end process including completion of Workbooks, WORLDcert (bespoke trials system) and other hand-off sheets.
- To field direct queries from brokers or clients on their clinical trials programmes.
- Aid underwriters in completing the Clinical Trials underwriting process and maintaining an accurate policy record.
- Aid underwriters in tracking Drug or Device accumulations.
- Act as a knowledge resource point on clinical trials for underwriters on specifics of clinical trial issuance. A key aspect is the liaison with Lou Butler to ensure up to date Network information. Support underwriters by providing underwriting, regulatory and compliance information and advice on programme structure.
- To ensure that CHUBB’s Service Standards are met and, if possible, exceeded in the implementation of Multinational Clinical Trial Programmes.
- Liaise with Affiliates where necessary to ensure issuance of documents utilising influencing skills and rapport to achieve better than standard turnarounds.
- To work with Shared Service Centre to ensure that all administrative activities in connection with global programmes are carried out in time and to a high level of quality.
- Coordinate closely with Credit Control to ensure payments occur on the non-regular payment structure.
- Drive development of more efficient processes. Support Underwriting by solving IT issues and liaising with the Helpdesk.

**Key Responsibilities**:

- To ensure that all Clinical Trial programmes are implemented to agreed service standards and corporate guidelines.
- Working with Shared Service Centre to guide/support them in account handling activities
- Supporting Underwriters in the underwriting process and file maintenance
- Ensure Trial Workbooks are prepared, maintained and completed in accordance with the Global Services Department standards.
- Communicating building relationships with Underwriters, Clinical Trial Global Network controller, Clients, Brokers, Chubb Offices and other external parties such affiliate relationships
- To work within the framework of CHUBB ethical and service standards.
- Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Trial Process
- Incidental work that may be required to be completed that may be outside the scope to day to day work requirements.

**Requirements**:

- Advanced level in English(C1) is a must.
- Insurance Certification is a must.
- Bachelor's degree in business administration, economics, engineering or insurance is desirable.
- German and French would be an advantage.
- Experience of servicing multinational insurance programmes is an advantage.
- Working experience of Casualty Insurance is an advantage.
- Experience on highly service driven roles on the insurance industry - ability to manage workloads, prioritisation and solution minded.
- Practice of underwriting process and reinsurance process is an advantage,

**What we offer in return**:

- 29 days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insuranc()e
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Gympass
- Employee assistance program
- Comprehensive Learning & Development offer

**Integrity. Client Focus. Respect. Excellence. Teamwork**
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
**Diversity & Inclusion**
**Equal Opportunity Statement**
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.