Salesforce Technical Administrator

**WHO ARE WE ?**

FCM Travel is one of the largest and fastest-growing global business travel management companies with a worldwide reach in almost 100 countries. FCM in Barcelona represents a tribe of more than 110 teammates, united by a single mission: developing and ensuring the best services and technology products to support business travelers in their trips around the globe.

**THE JOB**

We have recently completed rebuilding our 15+ year legacy Salesforce instance. Our focus now is to continue to add value by enabling our business through technology while further globalizing our people and processes. The business processes we enable in our Salesforce are end to end as we cover Marketing, Sales, Implementations, Account Management, Operations, and Support. We have also recently deployed an Omni Channel solution that is critical to our business and their interactions with customers. This is leveraging Service Cloud and will continue to expand with the use of Service Cloud Voice, Einstein, GPT, and integrations with our other important platforms. This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.

**YOUR MISSIONS**
- Align business processes with Salesforce best practices and help ensure solutions deliver measurable business benefits
- Collaborate on solution design
- Assist with translating functional business requirements to technical design focused on enabling the business and support **creation of User Stories within a Product Backlog**:

- Assist with identifying unnecessary technical debt
- Provide escalated technical user support - particularly post deployment (bugs/issues and data requests where Level 1, 2, 3 support teams require assistance)
- **Design, configure, develop solutions using the full Salesforce toolset** focused on declarative first
- Configure objects, fields, page layouts, lightning record pages, record types, etc in SFDC, ensuring alignment with requirements and existing security and structure
- **Work closely with business analysts** and stakeholders to review business process and optimization of current solutions
- **Review, manage, regression test** - Salesforce releases (3x per year)
- Assist with testing/QA (Peer Review)
- Support UAT process by working with Business Analyst and key stakeholders on developing and executing test plans
- Support Deployment process by working within Sandbox environments and moving components through environments
- Work with Developers to provide direction where advanced solutions are required
- Create and maintain detailed documentation for technical design, case/ticket notes, lessons learned
- Communicate and update project status for tasks assigned
- Work with Support, Governance, Enablement teams on roll out to Users
- **3-5 years hands on experience with Salesforce**, ideally with an administration role
- **Certified Salesforce Administrator **or higher
- Experience with Lightning UI
- Experience in training and supporting nontechnical staff in the use of Salesforce
- Strong analytical and problem-solving skills, as well as troubleshooting expertise
- Excellent interpersonal and communication skills
- Ability to prioritize effectively and escalate issues as required
- Strong working knowledge of **Salesforce configuration** (Process Builder, Formula fields, Validation rules)
- Strong ability to develop and support Salesforce analytics including complex reporting and dashboards
- Experience working with **Agile development teams using SCRUM**:

- Strong ability to perform data cleansing and mass updates for users
- Demonstrates constructive conflict resolution skills to ensure a positive outcome for all involved
- Maintains objectivity and can see the big picture rather than reacting emotionally to the problem
- Knows how to embrace conflict to achieve a win/win outcome for all parties involved
- Knows how to use available resources to solve problems
- Thinks outside the box when overcoming problems
- Encourages and assists other team members to solve problems
- Experience with implementing Salesforce is an asset
- Experience with deployments is preferred
- Strong understanding of Salesforce core data model (Sales & Service Cloud)

*** **WHY FCM SPAIN ?**

As well as being a fun company to work:

- We offer you an interesting package: Participation in the private mutual insurance company + Attractive remuneration
- 30 days off/year + reduced time during summer + Barcelona bank holidays
- Discounts to access your favorite gym (Andjoy app)
- Free language platform
- Employee Retention share scheme
- Several activities organized by the ambassadors
- Free coffee, drinks, snacks and fruits at the office
- A modern and human management focused on personal development, to support you in the evolution of your career

**We truly think personality is important so bring it on**
- Indefinite
- Full time
- Hybrid (0