R&d Customer Support Coordinator

Local Unit & Position Description:
The R&D Project Certification Unit is based in Madrid and Barcelona and offers R&D project certification services. Our department was created in June 2014, but it has a human team with more than 14 years of experience in this sector.

We have a client portfolio that includes the large and main companies with representation in Spain as well as a large pull of SMEs, all of them with great dedication and investment in R&D&I activities.
The qualification of these activities will be carried out by qualified personnel following the guidelines of art. 35 of the Corporate Tax Law in accordance with the accreditation requirements established by ENAC.

Now we are looking for R&D Customer Support Coordinator. This is a high client-oriented position which main tasks will be:

- Before selling. We look for new business opportunities in current customers and new customers. We do plan of projects and identify customer needs for each project taking in count priorities and being pro-active in cross-selling possibilities
- After selling. We do follow-up for our customers projects transmitting confidence and control and focus on their needs.

We are looking for a Sales Support Representative that will be the liaison between our company and its current and potential customers. Key responsabilities are:

- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile

Position Qualifications:

- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Bachellor level

**We offer**

The position is rewarded appropriately, including benefits such as:

- Medical Scheme
- Commuting Allowance
- Life Insurance
- Pension Plan
- Kindergarten Allowance
- 37,5 hours per week with a Flexible Schedule.
- 23 annual holidays (minimum for Spain)
- Reimburse cost for English language training
- Employee Referral scheme
- Additional days to the obligatory ones in case of maternity/paternity and other circumstances

**Others**
- Be part of a world-renowned and growing organization with origins dating back to 1864.
- We’re offering a challenging, varied, and responsible job in a dynamic and international environment.
- Work with some of the most engaging and competent colleagues in the industry

Company & Business Area Description:
DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are one of the world’s leading certification, assurance and risk management providers. Whether certifying a company’s management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.

Equal Opportunity Statement:
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity