Student Engagement Assistant

**Student Engagement Assistant**

**Permanent contract **/ Marbella, Spain

Les Roches Global Hospitality Education, in the top 3 for Hospitality & Leisure Management by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1954, Les Roches is a private institution based on the Swiss model of experiential learning, offering undergraduate and graduate degrees in the fields of hospitality, tourism and event management. Les Roches prepares entrepreneurial and innovative graduates across a global network of campuses in Crans-Montana (Switzerland), Marbella (Spain) and Shanghai (China).

You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.

**Qualifications**:

- Bachelor's degree.
- 2-3 years of student retention or related experience.
- Experience in student development/engagement, academic advising, early alert intervention, and working with high risk students from diverse backgrounds.
- Bilingual in English and Spanish.
- Demonstrated excellent customer service, communication, interpersonal and leadership skills;
- Good organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
- Ability to work independently with little direction, according to established schedules and to complete assignments and projects, as per defined timelines.
- Ability to establish and maintain positive and effective working relationships with students and employees.
- Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management.
- Ability to respond to common inquiries or complaints from customers or members of the business.
- Ability to handle sensitive and extensive confidential data.
- Problem solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of organization.

**Main responsibilities**:

- Acts as liaison to at risk students whether self-identified or faculty/staff identified including creating programs of support.
- Responds to faculty/staff submitted Early Alerts and supports students in establishing goals to promote success.
- Acts as a liaison for academic support services and between various student affairs areas such as Counseling, Student Services, Career Development Services and Financial Aid, etc..
- Assists faculty and staff in identifying trends and researching best practices in student retention.
- Maintains records of student academic progress.
- Provides individual academic advising services to new, continuing, and transfer students assisting them with enrollment choices including creating and updating academic plans.
- Supports the school in new student advising and registration.
- Provides resources and opportunities for students to explore career and degree options.
- Identifies gaps in services based on best practices in retention and creates programs to improve student success. Identifies specific cohort groups with targeted interventions.
- Creates, disseminates and collects student surveys aimed at providing feedback on program and/or students' needs.
- Utilizes data to guide interventions and monitors effectiveness and student progress;
- Works to compile data to assist in retention proposals and grant writing.
- Completes duties and responsibilities in compliance with school standards, policies and guidelines.
- Promotes positive teamwork within the department and provides exceptional customer service to students, faculty and community.