Helpdesk Agent

hace 10 horas

Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

**Descripción**:
Do you speak German level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.

**Responsibilities**:

- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.

**Requirements**:

- Mandatory languages (fluent)**: Main language** (German)** + English**. Valuable: upper intermediate Spanish
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Baic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development:, Results Focused, Initiative
- Customer-oriented

We offer:
Contract through temporary agency and wide possibilities of job stability

Full day of 40h per week from Monday to Sunday (5 working days)

Good work environment, and development in a multicultural and dynamic environment

**Requisitos**:

- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.
- English B2 or higher + C1-C2 in German

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