Change & Release Manager

We are looking for a Change and Release Manager to be part of our Nestlé Nespresso Digital Tech Team.

**Position Snapshot**
- Type of Contract: Permanent.
- Type of work: Hybrid.
- Work Language: Fluent Business English.

**The Role**

**In This Role, You Will**:

- Oversee and coordinate the global change management and release management processes for Nespresso's digital landscape, ensuring that IT system changes and software releases are conducted in a controlled and authorized manner.
- Develop and execute comprehensive change management and release plans that encompass timelines, resource allocation, and budget management, while ensuring effective communication and collaboration with key stakeholders.
- Analyze the potential impact of changes on business operations, systems, and processes, identifying and mitigating risks to minimize disruptions during IT changes and software releases.
- Conduct meetings with the Change Advisory Board (CAB) for higher-risk changes, track the progress of changes and releases, and ensure timely and budget-compliant delivery.
- Perform post-implementation and post-release reviews to assess the success of changes and releases, continuously identifying areas for improvement to enhance future processes.
- Engage and communicate effectively with stakeholders throughout the change and release process, providing clear and timely updates, addressing concerns, and ensuring stakeholder involvement.
- Maintain a deep understanding of the organization's IT infrastructure, Agile/DevOps methodologies, and product-based operations to effectively manage changes and provide necessary technical support.
- Strive for continuous improvement by evaluating outcomes, gathering feedback, and systematically reviewing failed changes to implement lessons learned and enhance change practices.
- Embrace automation and rethink approval models to streamline processes, reduce manual tasks, and develop a shift-left approach, while also creating and maintaining a training program for users and tracking key performance indicators (KPIs) to ensure success.

**What We’re Looking For**:

- ** Team Leadership and Development**:Strong leadership skills are essential to motivate, guide, and develop your team. A great leader fosters a collaborative and high-performing environment, ensuring team members feel supported and empowered to excel in their roles.
- ** Digital Tech and Business Understanding**:A solid understanding of both IT systems and business processes is crucial. This allows the Change and Release Manager to assess the impact of changes on various aspects of the organization, identify dependencies, and effectively communicate with both technical and non-technical stakeholders.
- ** Communication and Influencing Skills**:Effective communication is essential for engaging stakeholders, managing expectations, and driving adoption. The ability to communicate clearly, listen actively, and influence others is key to gaining support and buy-in from stakeholders at all levels of the organization.
- ** Analytical and Problem-Solving Abilities**:Strong analytical skills to assess the impact of changes applied in environments, identify potential risks and issues, and develop mitigation strategies. The ability to think critically and solve problems in a dynamic environment is crucial for successful change and release management.
- ** Collaboration and Relationship-Building**:The Change and Release Manager works with cross-functional teams, vendors, and stakeholders from various teams. Building strong relationships, fostering collaboration, and effectively managing conflicts are important for successful change implementation.
- ** Continuous Learning and Adaptability**:The ability to stay updated with industry trends especially DevOps, emerging technologies, and evolving change and release management practices is important. The Change and Release Manager should be adaptable and open to learning, as he needs to adjust her/his approach based on the specific needs and challenges of each change initiative.
- ** Project Management Skills**:Change and release management often involves coordinating complex projects with multiple stakeholders. Experience in project management, including planning, resource management, risk assessment, and stakeholder engagement, is valuable for successfully managing change initiatives.

**Extra Skills That Set You Apart**:

- Detailed understanding of change, configuration and release management processes based on ITIL.
- Good understanding of incident and problem management processes based on ITIL.
- Good understanding of agile development methodology and DevOps and experience communicating with both management and engineering.

**We offer you**:
We offer more than just a job. We put people first and inspire you to become the best version of yourself.
- ** Great benefits**including competitive salary and a comprehensive social benefits package. We have one of the most competitive pensio