Network Consulting Engineer

**Who we are**:
**This role combines both network consulting engineer role and high touch engineer role, and provides to the customer all aspects on CX services and solutions to accelerate customer outcomes, from plan & design to network level problem resolution including troubleshooting, diagnosis and root cause analysis.
**:
**What You’ll Do**:
**- Manage 3-5 medium sized Spanish public sector Customers.
- Redefine Customer infrastructure architecture and design to provide an adequate service.
- Continuously learn about Customer processes related to their daily tasks.
- Provides network level problem resolution (i.e. not just device level) including troubleshooting and diagnosis.
- Incident Management activities:
+ Case ownership and handling: from opening till closure.
**:+ Transfer of Information (ToI) between Customer and Cisco secure location.

+ Accurate description of issues and impact, troubleshooting, log collection, etc.

+ Assistance to Webex meetings with Cisco HTTS/BU.

+ Delivers detailed Root Cause Analysis and Software Referral to customers.

+ Delivers Reactive Trend Analysis to proactively detect and manage chronic or recurring network problems.
- Interacts with HTOM to create and improve Customer's incident management support processes.

**Minimum Qualifications**:
**- Spanish speaker. EU nationality.
- Should be well versed in at least one or possibly some of the following emerging areas such as: R&S, DC/ACI, Security (FWs, ISE).
- Has CCIE or other Expert Level industry certification desirable.
- Excellent technical problem management skills.
- Develop implementation risk analysis and mitigation plans
- Should have good ability to multi-task.
- Able to handle difficult conversation with customers.
- Able to turn around critical issues and dissatisfied customers with aplomb.
- Must have 7+ years of experience in Networking technologies**:
**Who You Are**:
**You will be part of the team that provides incident support to Spanish security services. You will be responsible to implement new incident support services and create a long-lasting relationship between Cisco (at all levels) and the team you will be working with.

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most ambitious of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives,