Experience Transformation

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

As a Senior Experience Strategist for Kyndryl Vital Strategic Markets you’ll be a critical member of a cross-disciplinary team, leading innovative projects and modelling co-creative, human-centred behaviours. On customer engagements, you will be the design strategist and lead the design together with the team. You’ll guide the team through the project, providing insights, ideas, and leadership to deliver high-quality, breakthrough solutions. You’ll be an ambassador for human-centred design to co-workers, partners, and customers, building awareness and including them in the journey. You’ll work with Kyndryl Strategic Markets leaders and colleagues to identify high-potential customer projects, and you will constantly look for more ways to add value to our customer’s experience.

You’ll partner with Kyndryl business and account leaders, technical strategists, customers, and Kyndryl’s alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life. We’re in start-up mode so you’ll have a lot of influence over the ways of working across the different international Vital centers to be established within Strategic Markets. You’ll ensure we connect with the other global Kyndryl Vital teams, and contribute case studies, best practices, and other learnings to our global practice.

**Who You Are**

Required Technical and Professional Expertise
- Portfolio demonstrating design success with craft, strategic thinking, leadership, human-centric customer engagement, integrated technology, and inventive solutions in a variety of contexts
- 10+ years in human-centred design, emphasizing design strategy, service design, and co-creation
- Entrepreneurial mindset, thrive in ambiguity and enjoy ‘first of a kind challenges’
- Systems-thinking problem-solver who looks through multiple lenses (business, people, technology, sustainability) and integrates those insights into innovative solutions
- Business acumen and language to work with customers, define key business objectives and create high-level business cases
- Lead multi-discipline teams through a service design and blueprinting engagement, resulting in experience-based roadmaps that enable technologists to dig more deeply into solutions
- Broad and flexible toolkit for designing co-creation journeys to lead teams from exploration to ideation. Adept at designing new tools when needed.
- Excellent collaboration and communication skills with clients and internal stakeholders
- Technology and innovation interest and acumen
- Attention to detail in the language (English and Spanish) and relationship dynamics of key stakeholdersExperience and appetite to work internationally across the Strategic Markets

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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