Nordic Supervisors

Are you an experienced professional in **emergency medical assistance** or **travel insurance assistance**? Do you thrive in high-pressure environments and have a passion for leading teams that make a real difference in people’s lives? If so, we want to hear from you

Viking Assistance Group is a leading roadside and travel assistance company in the Nordics. Viking Travel Care provides travel and medical assistance 24/7, 365 days a year for travelers and employees who are abroad, anywhere in the world.

**What We Offer**:

- A meaningful role helping people in critical situations.
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.

**About the Role**:
We are seeking dynamic and compassionate **Supervisors** to support our **Assistance Alarm Centre** teams. This critical role ensures the smooth operation of our 24/7 emergency response services, supporting Nordic travellers in need across the globe.

**Key Responsibilities**:

- Supervise and support a team of assistance coordinators handling emergency medical and travel-related cases.
- Ensure high-quality service delivery and adherence to SLAs and KPIs.
- Act as an escalation point for complex or high-priority cases.
- Liaise with medical providers, hospitals, and international partners.
- Monitor team performance and provide constructive coaching, training, and feedback.
- Participate in shift planning and support Team Leaders.
- Contribute to process improvements and operational efficiency.

**What We’re Looking For**:

- Proven experience in **emergency medical assistance** or **travel insurance assistance** (minimum 2-3 years).
- Strong leadership or supervisory experience in a fast-paced environment (minimum 2 years).
- Excellent communication and problem-solving skills.
- Ability to remain calm and effective under pressure.
- Fluency in English; and a Nordic language
- Willingness to work shifts, including evenings, weekends, and holidays.

**Ready to lead a team that makes a global impact?