General Manager

Responsibilities
Financial
Responsibility for the day-to-day running of the allocated revenue centre with a particular
emphasis on driving sales and business growth.
**Budget responsibility for the centre**: delivery of cost of sales, labour, operational costs within
given targets and expected figures.
Full accountability to the Directors on financial controls and performance to deliver and
exceed the budget targets and EBITDA.
Overseeing the organisation, resources, operating procedures, cost controls.
Reporting to the Directors of the business on operational effectiveness and variances in line
with the business strategy and budget targets set by the Board.
Responsible for the EPOS and FnB software usage in line with company protocols.
Responsibility for cash-handling policy and procedure and ensuring that cash up and banking
is done correctly every shift.
Ensuring all stock count is done daily and weekly and reporting is accurate.
Preparing and presenting weekly financial reports and analysis.
Preparing operational data points to the Directors for reforecasting.
Business Development
Responsibility to execute the brand’s strategic brief at service level for the responsible
revenue centre.
Supporting and delivering the strategic brief on operational level, including but not limited to
SOPs and SOSs for all departments within the business.
Personally meet and interact with guests, follow up on guests’ issues and needs.
Building loyal customer base by guest recognition, personal service within Park Chinois
service model and ensuring all guests’ feedback and requirements are dealt with in a manner
that protects the Company’s brand promise and interests.
Supporting the Directors to develop culture that enhances Jul’s employer brand.
Working with the senior management team to enhance Jul's reputation as a leading,
globally recognised lifestyle brand in the luxury and global market.
Be aware of the market and develop strategies for optimal results in line with ethos and
revenue model within the overall guest experience and brand experience model.
Leadership
Leading with unchallenged integrity and ethics.
Communicating and implementing the Juls’ vision and overall direction, as informed by the
Directors.
Delivering the operations plan for the responsible business area with clear targets, as defined
by the Directors.
Implementing all relevant structures (process, people, systems) as per Head of HR’s
direction.
Leading and developing a cohesive front of house team to support the delivery of the strategic
aspirations.
Managing, guiding and evaluating the work of the HoD’s and front of house divisions as a
whole, according to organisational structure, roles and service briefs.
Evaluating the success metrics of the team.
Recruiting, mentoring, retaining and growing talent within the business.
Legal
Ensure all employees are trained and assessed to statutory and role requirements.
Ensure all Health & Safety Regulations and Company policies are followed.
Ensure all Food & Hygiene Regulations and Company policies are followed.
Ensure all Fire Regulations and Company policies are followed
Ensure all Eligibility to Work in the UK and immigration regulations are followed and Company
obligations fulfilled.
Ensure all Employment Law regulations are followed.
Understanding of Local Authority regulations affecting the operation in order to fulfil the
requirements within role responsibilities.
Operational standards and procedures
Ensure all aspects of the operations are in compliance with the Company standards, policies
and procedures and all applicable laws and regulations.
Assisting, supporting and developing all HoD’s on daily operational matters.
Ensure all aspects of business operate efficiently (resources, people, and systems).
Ensure all principles concerning service protocols are followed
Ensure all reception and reservations procedures are followed
Ensure all products served within expected standards and time.
Ensure all items are within par levels to give uninterrupted service.
Ensure all daily and weekly duties are completed and followed by everyone.
Provide regular operations analysis to the Directors and PC Holding Office management team
for the responsible business area.
Adopt the Company philosophy of operational excellence by improving every aspect of the
business.
Management
- In charge of leading, motivating and developing the team.
- Ensure the operation is fully resourced to meet business requirements.
- Building a cohesive and engaged with the vision front of house team for the
responsible business area.
- Ensuring the team works in accordance with Jul’s strategy and within established
quality standards.
- Implementing a structured way of working for the HoD’s and front of house team with
clear lines of responsibility, accountability and reporting.
- Ensuring all employees are fully trained to role requirements and training records are
kept on file.
- Ensuring all employees receive a structures skills assessme