Customer Service Representative

**JOB SUMMARY**:
As Customer Service Representative, you will act as a point of contact for Grupo Projeta customers in a designated region. This role will provide timely customer support and query resolution services as well as escalating significant issues as appropriate.

**KEY RESPONSIBILITIES**:

- Assist Grupo Projeta customers in a specific region with general queries
- Respond to all queries in a timely fashion in accordance with agreed KPIs
- Provide proactive updates to customers on their issues and use communication skills to minimise the occurrence of delays
- Update internal systems with record of customer interactions, communications and complaints
- Communicating and coordinating with colleagues as necessary
- Provide feedback on efficiency of customer service process
- Gather intel on common flaws or problems and co-ordinate feedback to relevant department to stop future issues from happening

**REQUIREMENTS**:

- Previous customer service experience (e.g., retail, hospitality, call centers).
- Fluency in **Italian**is essential, both written and spoken.
- Good level of English is essential.
- Experience working with customers
- Positive and proactive attitude

Tipo de puesto: Jornada completa

Beneficios:

- Acciones empresariales
- Apoyo para el cuidado de niños
- Gastos de reubicación

Ubicación del trabajo: Empleo presencial