Fraud Analyst

hace 4 días

Madrid, España Pay Retailers A tiempo completo

PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments.

Our strategy has created a differentiated model in the payments landscape. We bear out our business with the highest levels of quality, whether locally or globally. We provide our clients with a reliable solution allowing them to focus on tomorrow’s opportunities rather than today’s transactions.

Our Fraud & Claims team is growing and we are looking for a **Fraud Analyst** to be able to work from 15h to 24h from Monday to Friday (reduced working hours on Fridays), based in our offices in Madrid.

**Job Duties and Responsibilities**:

- Review and remediate transaction monitoring alerts.
- Analyse user documentation to verify consistency with their transactional behaviour.
- Manage chargebacks and other payment disputes, gathering supporting evidence and processing written correspondence to recover funds for PayRetailers’ Merchants.
- Monitor fraud rates and take necessary actions to keep them within acceptable thresholds.
- Proactively suggest system improvements to prevent fraudulent transactions and optimize existing fraud management processes.
- Analyze fraud patterns and develop new fraud detection rules.
- Provide support and advice to other internal departments on fraud related matters.
- Conduct fraud investigations upon Merchant request.
- Create SQL queries for fraud monitoring.
- Create fraud data reports ad-hoc.

**Requirements**:

- Proficiency in English and Spanish are a must (at least B2 level).
- Proficient with SQL and experience exploring databases.
- Advanced level of Excel.
- Previous experience working in the Payments Industry is a plus.
- Good understanding of fraud metrics and patterns.
- Familiarity with customer support systems and practices.
- Proactivity and attention to detail.
- Ability to analyze information, think through difficult problems, and make critical decisions based on limited information.
- Availability to work from 15h to 24h from Monday to Friday (reduced working hours on Fridays).

**What we offer**:

- Competitive salary
- Opportunities to grow within a company in hypergrowth stage
- Additional days of holidays ✈
- Free language classes ‍
- Private health insurance covered by the company.
- At least one day of home office per week
- Possibility to increase your net salary through our flexible retribution partner
- Excellent work environment and good collaboration.
- Free coffee/Tea and snacks from the company

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