Manager, Digital Product Management

**Job Title**: Product Manager - Customer Experience Transformation

**Location**: Madrid/London - can be home & office based, but regular attendance to the Madrid/London office is expected

**About Us**: Pearson is a leading provider of English language proficiency tests, committed to delivering high-quality, reliable, and accessible testing solutions. We are dedicated to ensuring that our PTE (Pearson Test of English) test takers have the best possible experience from registration through to receiving their results.

**Key Responsibilities**:
**Champion Customer Experience**:

- Relentlessly focus on understanding and addressing customer needs, ensuring that all initiatives prioritize customer satisfaction and value.
- Lead Transformation Initiatives to develop and implement a comprehensive strategy, aligning with organizational goals and customer insights.
- Implement Change Effectively: Manage the change process while maintaining a strong focus on championing the customer experience throughout all stages of product development.
- Define and track KPIs to measure the success of customer experience initiatives, providing regular updates to stakeholders.

**Product Development and Management**:

- Define and prioritize product features and enhancements based on customer feedback, market research, and business goals.
- Create and maintain a product roadmap that aligns with the company's strategic objectives.
- Collaborate with cross-functional teams, including engineering, design, marketing, and customer support, to deliver high-quality product releases.

**System Architecture Upgrade**:

- Lead the management of an upgrade to the underlying systems architecture to support agile development and delivery.
- Ensure that the new architecture aligns with best practices of SAFe and supports continuous integration and delivery.
- Work with engineering teams to ensure seamless implementation and mínimal disruption to existing services

**Stakeholder Management**:

- Communicate product vision, strategy, and progress to stakeholders at all levels.
- Gather and incorporate feedback from internal and external stakeholders to inform product decisions.
- Foster a collaborative and transparent environment to ensure alignment and buy-in from all relevant parties

**Agile Methodology Implementation**:

- Champion the adoption of SAFe principles and practices within the product development team.
- Facilitate agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives.
- Continuously improve agile processes to enhance team productivity and product quality.

**Qualifications**:

- **Bachelor's degree or equivalent.**:

- **7+** years of experience in product management, with a focus on transformation programmes, customer experience and agile methodologies.
- Strong understanding of SAFe and experience implementing agile frameworks in a product development environment.
- Proven track record of successfully managing and delivering complex projects.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels with matrix organization environment
- Experience in the education or testing industry is a plus.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment that values creativity and teamwork.
- The chance to make a meaningful impact on the lives of PTE test takers worldwide.

Pearson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**What to expect from Pearson**

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a