Content Data Analyst
hace 2 semanas
**About Smart Protection**
Smart Protection is a leading global brand, product, and content protection company, famed for driving online sales and safeguarding the reputation of businesses of all shapes and sizes.
Our focus is on raising awareness about the risks which exist and emerge throughout digital channels.
We're supporting brand owners, resellers, and content providers around the world, giving them visibility of the digital ecosystem, whilst delivering valuable insights which allow for smarter business decisions.
Our pillars: Protection, Technology, People and Innovation.
Do you want to join us?
**The role**
You will be part of the Data Analysts team: helping to provide our customers the best experience by analyzing and enhancing the data our technology offers. Your mission will be to audit the service we bring to our customers and guarantee that it is of the utmost quality and exceeds expectations. Guided by your Manager, you will analyze data from multiple sources on the internet (Marketplaces, Social Media, Google...), helping make the Internet a safer place.
**What will you do?**
- Analyze and validate data sets
- Maintain standards for data reliability.
- Execute service quality improvement activities
- Work with other departments in order to improve the customer experience.
- Deepening in data analysis through Metabase and databases.
- Possibility of learning Power BI
**What skills will you need?**
- Meticulous and diligent, sharp attention to detail
- Great team player
- Customer-centric mindset
- Getting-things-done attitude
- Fliuent English and Spanish
- Technology and digital curiosity
**What do we need from you?**
Academic background in:
- Middle and/or Higher Grade as: Microcomputer systems and networks, Cybersecurity, Database Administration or similars.
- Bachelor Degree as: Information and Digital Content Management, Information and Documentation, Science, Managegement and Service Engineering or similar.
**What do we offer**
- Indefinite-term contract
- Part-Time schedule: 9:00 a 14:00 with possibility to convert to full time
- Multicultural team
- Hybrid mode
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